OIE Prevention
After a start or stop service request has been processed, you should open this page and be sure to scroll to the bottom to ensure nothing is pending.
What is the field activity page?
If a misdirected call is received on the gas line, you should do these things...
What is ask the customer if the can smell, see, hear or feel gas? AND are they experiencing a gas emergency?
The passing goal that was recently increased from 70% to 75%.
What is Quality Observations?
The verification practice self-check process is...
S-Stop T-Think A-Act R-Review
When the customer provides an address, the CSR must repeat it complete with City, State, and zip code. Then wait for the customer's confirmation.
What is Three Part communication?
Day 1 and Day 3 goal for FCR are...
What is 75.3%?
This year, we are not to exceed this amount of OIEs.
What is 25?
The department to contact when you or the customer are unsure if they have an actual gas emergency.
What is Gas Dispatch?
The customer satisfaction goal is set at...
What is 82.1%?