QM Internal
The name of the Quantum Metric intranet.
What is Dragon Bytes?
This persona acts as a liaison between their organization and their organization's customers
What is Customer Experience or VoC?
The process of transitioning the code/inner workings of your site from one platform to another.
What is replatforming?
A way to connect how a customer feels about your product to what it’s costing your business.
What is Quantified Empathy?
The three buckets of data that QM collects, setting us apart from our competitors.
What are behavioral, technical, and business?
Your resource for finding Go-To-Market specific content, both for customers and internal facing.
What is Highspot?
For the IT/Engineering persona, this is a common challenge they face in their role, and can lead to slow reaction to customer needs.
What is not being able to replicate issues?
The idea the prospects tend to have when going into a meeting with them - you don't know their business and you won't listen to them.
What is seller deficit disorder?
The 3 habits of Continuous Product Design.
What are proactive discovery, quantified empathy, customer-centric prioritization.
Critical story about this retail customer that saw a 6% drop in conversion after a code release, QM identified the issues, and conversion increased to 5% higher than before.
What is JC Penney?
The platform where you will dive into on-demand, role-based training as you onboard.
What is Workramp?
The role of the Marketing/E-commerce function in the flow of building and maintaining digital products.
What is driving traffic to the experience?
The two ways an organization may personalize experiences for their customers.
What are by enticing them to convert and saving them from abandoning?
Embracing Continuous Product Design is a journey requiring a long-term commitment to people, process, and technology change; this is the method we use to measure our customers' success.
What is the Maturity Model?
These organizations are Quantum Metric's top three competitors.
What are Contentsquare, Glassbox, and Fullstory?
The category that Quantum Metric created.
What is Continuous Product Design?
Drivers and motivators for the Business Executive persona.
What is drive strategic insight from their data?
The two reasons why users on a site or an app may not complete a task.
What are technical and behavioral issues.
The 4 Ds that Continuous Product Design encompasses.
What are define, develop, deliver, discover.
The four product packages at QM.
What are Customer Ops, Business Ops, UX Ops, and Developer Ops?
The CEO and Founder of Quantum Metric.
Who is Mario Ciabarra?
Quote from the CDO at AT&T.
What is "QM helps change the culture at AT&T"?
The 4 Quantum Metric Value Drivers.
What are increasing conversion and revenue, building a customer centric culture, improving operational efficiency, improving digital customer experience.
The multiple touch points that a customer experiences while engaging with a company or brand during the customer lifecycle.
What is the omnichannel customer journey?
This is NOT what Quantum Metric is.
What is a TOOL?