Winter Cleaning
How often the garbage bags covering the boot racks should be changed
When they are obviously very dirty
What to do with the green duster after you are done using it
Brush it
A Waterloo Erb home club member has downgraded their membership with you at the front desk, they can now only use which location
Waterloo Erb
How to switch shifts with someone
Ask the other person, notify manager, complete Workday steps
Everybody coming in for a tour or free workout day needs to do this
Sign in on the IPad
This much WinterBGone needs to be mixed with this much water
1cup of WinterBGone with 1L of water
Don't forget to do this while doing deep cleans!
Hourly walks
Main difference between Cambridge South and Cambridge Hespeler
Redlight
What pages do we write on in the communication binder?
All of them - so why are there blank pages?????
You are working a 3-hour holiday shift, this is the only thing you are doing
Cleaning
The 3 main problem areas for salt stains are...
Floors, lockers, and boot racks
Deep cleans should be done by this time
5pm
The only time a rejection fee can be waived
Wrong banking at the time of sign up
Everything on this sheet needs to be signed off by 5pm Monday-Friday - no skipping steps or leaving things to evening Hosts
Daily Cleaning sheet
A member is threatening you or other members, the best course of action is:
Call the police
Only this type of vacuum must be used on the mats, DO NOT USE BACKPACK!!!
Focus on this area when glancing
Foot areas
Name all BC membership perks
Use other locations, amenities, BCWA - 100lb dumbbells + more equipment, automatic monthly draws, share card
A member tells you something is broken, do this
Test it first, then if it is actually broken, put it on the maintenance log
How to respond when someone asks to speak to the manager
She is busy at the moment but I can try to help you
OR
*Hand paper with club info* Here is her email address you can email her directly or try calling later
This area of the gym needs to be cleaned more often in the Winter
Functional mats
These need to be up before mopping
Wet floor signs
Name all steps to set up tanning in order
Ask to see goggles, put into POSWeb, hand over clipboard, start tanning bed
If the weather is a hazard to members and staff, call this phone number and tell them we are experiencing this colour code
Critical Response : 1-844-444-3944
Code Green
Someone is asking for help at the kiosk because they do not want to add their banking information. They have these 2 options
1. Pay for term membership
2. Add banking information but pay next few payments in advance so money does not come out of the bank account