Engineering
I live in Walton County. This is how many ground rods I need for my service.
What is two? While CHELCO only requires one, the county requires two and they make the final call since they are the ones completing the inspection.
This is the number of days after an account goes final, a member gets to pay until it is sent to the Collection Agency.
What is 120 days?
This is how many months on prepay must a member have before switching to post pay.
What is 3 months?
This is where you can find the list of Misc charges.
Tariff, page 5.0
This additional charge or credits a Cooperative includes in a member’s bill to offset the variance in the fuel cost in base rates compared to actual cost of fuel. This adjustment is represented as cents per KwH.
What is WPCA, Wholesale Power Cost Adjustment?
True or False: If I don’t have a lot number, a nearby retired map number will be helpful.
False. Engineers in the field cannot pull up retired map numbers.
This is the paperwork that is needed to setup a business account up on bank draft.
Authorization on the person who is signing bank draft (Sunbiz or letter from bank)
The type of service order that should be created for a member requesting surge without surge existing at location.
What is surge evaluation?
For an active member that has a final bill on inactive account, this is how many days until the final bill transfers to the new active account.
30
Wire pull, dig in, ready for underground, ready for early power, or ready for laterals are all what type of request?
What is temp to perm?
A member calls about a service order for their property. When checking the notes, you notice that the underground crew is scheduled for this coming Friday. This is when you should tell the member to expect the underground to be done.
Ideal response could be: It looks like we do have it scheduled to be done. It is possible that we get there late this week, but most likely will be next week.
Remember that is always better to under promise and over deliver rather than over promise and under deliver. Try not to give specific dates on anything unless you have spoken with a crew supervisor.
This is the percentage that Online Utility Collection Agency collects on bad debt once it is sent to them.
What is 35%?
The max amount that can be put into AR recapture.
What is $450?
This is the number of collection letters members get before they are sent to the collection agency.
2 (30day and 60day)
This is a designed parcel of land that gives utility companies the right to access their equipment, such as power lines and poles.
What is an easement?
If today was Cameron’s phone day and a member called in asking for an estimate on their job, but the property is in Angie’s territory. This is who you will send your call to.
Angie. Remind them that they work in the field, and they may get their voicemail, but they will likely have to visit their property. Since it does require a field visit, this will keep from them having their call transferred more than necessary by getting them directly to Angie.
This is how many return items does an account have to have before they are “NO MORE CHECKS”.
3
This is the largest amount that can be charged for a residential deposit.
What is no cap on deposits?
This is the number of days after the disconnect date the members get their deposit refund check sent to them.
30
Southland cuts on each side of the powerline. The area that they are clearing is called this.
What is right of way?
According to the Engineering department, most underground services under this length, will not require CIAC (Cost In Aid To Construction).
90 feet.
The time the Disconnect Non-pay command sent to disconnect on cut off day.
9:35
The energy consumed by the use of 1 kilowatt steadily for one hour is called this.
What is a Kilowatt Hour or KwH?
This is the number that the Collection Agency uses to pull up account to verify balance on our members.
Member ID
This is the amount of feet that Southland clears on each side of the powerline.
What is 15 feet?