What is "Acknowledging within 30 Seconds", "Welcome & Hang Out", "Transition Question", & "Probing".
What are the first four sales standards?
100
What is Infinitas
This collection features a heart with an infinity symbol?
100
4
How many exclusive bridal collections does Michael Hill have?
100
Christine Roe
What is the first and maiden name of Michael's wife?
200
What is Whangarei
This was the first Michael Hill store
200
"Do you love it?" "Is there anything you would change about it?" "Is it the price of this particular piece, or more than you wanted to spend today?"
What is the "Smoke-Out"
200
Candy Colored Diamonds & Artistry Diamonds
What is the equivalent of City Lights in our two main competitors?
200
58 & 90
How many facets are in a modern round brilliant? And a Southern Star?
200
Allegro, Aria, Amoroso, Arpeggio, & Adagio
What are the five sub-collections featured in Designer Bridal?
300
What is Mark & Emma
What are the children's name of Michael Hill?
300
"How about these gorgeous __________ to match your stunning __________?"
What is an example of the "Trial-Close"?
300
What is irradiation?
What is the process that alters the color of diamonds in City Lights?
300
H-I Color & SI2-I1
What is the color & clarity range of Designer Bridal Collection?
300
"A Perfect Progression of Notes Stepping Up & Down"
What is the meaning of Arpeggio?
400
What is "the fire"
This memorable event drove Michael Hill to buy his uncle's business
400
To Establish Yourself as A PERSON before a SalesPERSON. To break down resistance.
What are the two main reasons for the "Welcome & Hang-Out"?
400
What is Raspberry Rhodolite, Blueberry Tanzanite, & Sea Blue Aquamarine?
What colored gems are available in Michael Hill's Levian Collection?
400
The pattern of superior symmetry in Ideal Cut Diamonds
What are Hearts & Arrows?
400
What is Aria?
We supply this ring to the Canadian ABC Bachelor?
500
What is 2008 & Whitehall Jewelers?
What year and company did Michael Hill acquire in the United States?
500
Who are you shopping for? What is the special occasion? When is the special occasion? Did you have anything in mind? Have you seen anything that you've liked? Why didn't you buy it?
What are the six logical probing questions?
500
May, July, September
What are the birth months represented in the Designer Fashion Collection?
500
The exclusive Michael Hill Designer Bridal Collection is designed by our founder Sir Michael and inspired out of his extraordinary love of music. This collection features five sub-collections referencing individual unique musical themes. Every piece in this collection features a natural pink sapphire that is bezel set in rose gold, near eternity diamond bands, and all independently certified center stones! There isn’t a collection in the mall with more love and detail crafted from within.
What is the scripted introduction to the Designer Bridal Collection?
500
Heritage of the Company, Lifetime Diamond Warranty, Certificate of Authenticity, Independent Diamond Certificate, Lifetime Trade-Up Policy, Value Guarantee
What are the six components of the "Diamond Promise?