Policies
Our commitment to you to ensure you can get your issues addressed, if you are not content with your supervisor or managers responses.
What is our Open Door Policy?
This process is the most critical results
What is a priority 1?
This is a series of antibiotics tested against an isolated organism to determine which is most effective to kill the organism.
What is a sensitivity report?
This is treated as a P2
Who is a Call/T?
BU
What is Business Unit?
The most important thing you can do to ensure you continue to work at Quest Customer Services.
What is be here on time for work when scheduled?
This is a process we never perform on the weekend
What is Problem Tracking?
This is a quantitative method of susceptibility testing, measuring the lowest concentration of an antibiotic that inhibits the growth of the isolated organism.
What is a MIC?
If you receive a P1 on a Friday how many attempts do we make that day?
What is two attempts?
PSC
What is Patient Service Center?
The name of the policy guidelines for how to dress for work.
What is Dress for My Day?
After 3NVA's we problem track as a what?
What is a CNR?
The following must always be provided when providing a verbal Microbiology result.
What is the patients name, DOB, DOC and time. The name of the culture, status, source and result.
Red blood cells were present in the sample upon receipt in the laboratory. The test(s) ordered were performed. The presence of red blood cells has been known to affect the following analytes: potassium, glucose, inorganic phosphorus, lactate dehydrogenase and iron.
Where is a technical note?
EMR
What is Electronic Medical Records?
This is in place to ensure we can still service our clients and patients should weather or other incidents out of our control cause it to be difficult for our phone reps to get to work.
What is our Business Continuity Plan?
This process runs starts from 9:00 AM to 5:00 PM local time
What is priority 2's?
This type of bacteria survive and grow in environments where oxygen is present
What is a Aerobic culture?
The name/labelling of an account when a patient is collected out of state.
What is a house account/81181181
NCS
What is National Customer Service?
The name of the SOP guiding us for information around authenticating callers and ensuring we have the right patient match when delivering reports.
What is the Release of Test Results SOP?
What must we always state to a client when placing an outbound call?
What is you are calling from a recorded line?
What does intermediate mean on a sensitivity report?
What is the therapeutic effect of the drug is said to be uncertain.
We never work these types of cases if the populate into ADT
What is Puerto Rico/ international calls
A/S
What is the answering service?