Systems
Used to document phone calls.
What is ADT?
Work Type detail I document when checking if there is an order in the system for the patient.
What is Verify Receipt?
How much the MyQuest app is for patients.
What is free?
Number of days recognized as paid holidays within Quest.
What is 7?
AUTHP
What is authorized with permission to release results?
Used to look up current orders still needing to be collected.
What is Quanum?
Work Type I choose when scheduling an appointment.
What is Appointment-PSC?
Offering through MyQuest that adds family members to the account.
What is MyCircle?
Quest program that assists in paying for higher education.
What is Education Assistance?
QMS
What is Quest Management Systems?
Used to look up appointment information when the patient does not have a confirmation number.
What is Time Trade?
I need this in order to Wrap Up a call.
What is an Interaction/Add Task?
Amount of time patient is locked out for if not able to verify identity.
What is 72 hours?
Employee offers and discounts are provided here.
What is Quest Benefits Plus?
IOP
What is In Office Phlebotomist?
Used to look up PSCs and their detailed information.
What is Facility Database?
Checkbox I must click if discussing any questions about COVID.
What is the COVID Checkbox?
Info needed from patient to request lab results on their MyQuest portal.
What is doctor/office name, doctor's phone #, date of service?
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What is RecognitionQuest?
FIC
What is Frontline idea Card?
Main site used to find resources like forms and general information to assist patients.
What is the Patient WIKI?
Information I must document if scheduling an appointment.
What is the confirmation number and site code?
Are tests ordered through QuestDirect held to the same state restrictions as tests ordered by a doctor?
What is no?
Cost of labwork for a Quest employee.
What is free if partaking of Medical Insurance options 1 or 2?
RRL
What is Rapid Response Lab?