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100

True or False

Collaboration means doing everything yourself.


False

Work together as a team, including across departments, to solve the customer's request.

100

What is the main goal of continuous improvement?


To improve processes; To improve performance; To improve client satisfaction


100
What are the Quest 5C's?

Customer first, Care, Collaboration, Continuous Improvement & Curiosity

100

What's a probing question to ask if unable to locate a patient lab result?

Does the patient have another name? Do you mind repeating patient's information for accuracy? Was the patient collected in office or at a PSC?

100

Every decision we make starts with a patient or customer in mind. The quality of our work is vital because the answers we deliver are a matter of life.

What is Customer first?
200
What is our leadership email address?

DGX BITW Leadership

200

Unscramble this word

sreurceo

Resource

200

Delivering superior quality requires intention and innovation. We commit to being better today than yesterday and even better tomorrow.

What is Continuous Improvement?

200

RecognitionQuest is way for you to show appreciation to colleagues.

True or False

True
200
We are constant learners. To do our jobs, we must be relentlessly curious, because that is what it takes to move healthcare forward.

What is Curiosity?

300

We are in the healthcare business, with care at the core of everything we do. We do the right thing with empathy, integrity, and respect to show each patient, customer, and colleague they matter.

What is Care?

300

Together, Purpose, Strategy and Culture make up The Quest Way, our approach to growing the company. 

True or False

True

300

Unscramble these words

tusqe gostndiscia

quest diagnostics
300
Creating a healthier world is a monumental task. We work as a team, internally across departments and externally throughout the healthcare ecosystem and in the communities where we live and work.

What is Collaboration?

300

Who is the West Region Manager?

Chris Jarret

400

Who is the Client/Customer Services Director?

Jose Loza

400

Where are the 2 national client services center located?

Lenexa,KS & Tampa,FL

400

What is the theme for 2025 Customer Service Week?

Mission: Possible

400

Unscramble this world

moctunicaonim

communication

400

When is Hispanic Heritage Month observed?

September 15- October 15

500

Why did the Rep bring a ladder to work?

To reach the high call volume.

500

What do you call a Rep who never loses their cool?

A rare specimen

500
Who is the CEO of Quest?

James "Jim" Davis

500
How many EBN's are there in Quest?

There are 11

500

What is Quest benefits plus?

Discounted deals/offers through Quest- Also have a buy now, pay later option