Escrow
What is the document clients need to provide us when they have been removed from a flood zone and want the flood insurance removed from the payment?
What is a LOMA letter
3494620173- When was the loan acquired?
What is 2/2022
What is the email to contact the Mortgage Insurance Team?
What is MortgageInsuranceInquiries@rocketmortgage.com
True or False- We apply partial payments to the clients loan.
What is False- Partial payments will sit into suspense until the full payment is received, then is applied to the loan.
What screen can we verify if we received payoff funds.
What is PMSG
What is the term used when the escrow is used towards the payoff for a RM to RM refinance?
What is netting escrow
3497257706- What month was the client reported negatively to the credit bureaus?
What is December 2024 for the November payment not being paid until 12/9.
What is a MCC?
What is a Mortgage Credit Certificate
What is the code a client needs to send in a MoneyGram for their monthly payment?
What is 7229
What screen do we verify the clients date of birth?
What is MAS1/ADD1
What month is the escrow analysis completed on the state schedule for Ohio clients?
What is September
3341884401- What date was the last escrow analysis completed, and what is the effective date of the new payment?
What is 9/10/2025, effective November.
Client lives in Florida. How many days in advance can they order a payoff statement?
What is 3 days
What maximum amount is advanced for a short payment?
What is $5
What screen is the basic loan overview that shows principal balance, payment details and client information?
What is SER1/LOAN
Client had a valid lapse for their homeowners insurance. They have paid the lapse in full, have had no prior instances of LPI, and wants to remove the insurance from escrow. Which work item is set for the removal?
Hazard Insurance: Client paid bill for lapse-Remove Escrow
3565283112- What is the percentage of the late fee being charged on this account? What document is this information located in?
What is 5%, Note
How many days after the payoff is received are we required to send out the discharge of mortgage for a Michigan client?
What is 60 days
What is the cut off time for payments to be received on the 16th of the month, before a late charge is accrued?
What is 11:30PM EST
What screen shows the payment history?
What is SER1/HIST
Escrow overage checks are good for how many calendar days?
What is 180 days
3345267055- ARM loan- When is the first ARM change date?
What is September 2025
What is the loan boarding the escrow balance, principal balance and interest paid at closing.
What is the maximum payoff amount we can take by phone?
What is $10,000 or lower
What screen shows the most recent escrow analysis?
What is ANA1/LAST