AAA/CAA Program
Who must the booking be made through to qualify for AAA/CAA benefits?
AAA/CAA Travel Agencies
What should you say if a Virtuoso agent says, “I’m a Virtuoso agent”?
“That’s great – we are so excited about our partnership with Virtuoso! How may I assist you?”
Does Accounting handle commission issues?
No – use escalation channels
Name the two Canadian credit agencies that have contracted with RCI.
H.I.S. Canada Travel Inc & Air Canada Vacations
Is AAA/CAA OBC combinable with Interline or Net Rates?
Nop
Junior Suite or above earns what benefit?
Dining for two + one spa treatment
What company issues RCI commission checks?
Bottomline Technologies/Paymode
Can an independent agency transfer its booking to a wholesaler?
No – wholesalers must create and service their own bookings
What is the amenity option code for sparkling wine & strawberries?
UAZ5
What promo code must be entered for FIT Virtuoso bookings?
VIRTUOSO
How much is the fee per paper check?
$4 per payment
Who retains all rights to a booking – the wholesaler or the independent agency?
The wholesaler
Balcony 7–10 nights = how much OBC?
$50
Virtuoso benefits can be combined with Net Rates.
TRUE
On what day are commissions transmitted to Bottomline?
Monday
Why do wholesalers receive a high commission structure?
Because they act as representatives for independents and must share commission with them
Amenity option code for the free 8x10 photo?
TCA9
What email should TPs contact for Virtuoso offer support?
VirtuosoSupport@rccl.com
When are direct deposit/ACH payments typically received?
Each Friday
What must be typed in the Form of Payment field for wholesaler bookings?
WRA