IDEAL
Subscription Tiers
How Do I?
Agent Processes
Terminology
100

What does the I in IDEAL stand for?

What is Identify

100

With QuickBooks SimpleStart, this is the max amount of users the account is allotted.

What is 1?

100

How do I create an invoice in QuickBooks?

What is + New> Invoice?

100

This is the tool is where you would go to document a case.

What is Salesforce?

100

What is the term for money that an individual or organization receives in return for their services or goods. (Money in)

What is income?


200

What does the D in IDEAL stand for?

What is Define?

200

With QuickBooks Essentials, how many sales channels can you connect?

What is 3?

200

How do I add a bank account?

Banking> Link Account/Connect Bank Account
Bank Transactions> Link Account/Connect Bank Account

200

What pieces of information can be used to verify a customer?

What is Company ID, Name, Phone number, Email?

200

What is the term for the money spent by a business in their effort to generate revenues? (Money out)

What is expense?

300

What does the E in IDEAL stand for?

What is Explore?

300

With QuickBooks Plus, how many accounts the customer have in their Chart of Accounts?

What is 250?

300

How do I add a vendor?

+ New> Add vendor
Expenses> Vendors> Add vendor

300

Where do you type in the customer's Smartlook code?

What is the case?

300

What is the term for anything owned by the business that can be turned into cash?

What is an asset?

400

What does the A in IDEAL stand for?

What is Act?

400

With QuickBooks SimpleStart and Essentials, what is one feature that isn't included?

What is Inventory?

400

How do I create an expense account?

Account> Chart of Accounts> New> Expenses

400

When ending the call, how do you send out the survey to the customer?

What is close the case?

400

What is a Profit and Loss report?

What is an income and expense report?

500

What does the L in IDEAL stand for?

What is Look back?

500

What is the one feature with QuickBooks Advanced that the other tiers don't offer?

What is Backups/Data Restoration?

500

How do I see a combined total of my income and expenses?

Reports> Profit and Loss Report

500

If a customer is getting a bank error, what tool can you use to diagnose the error?

What is QBO Admin Tool?

500

What does a Balance Sheet report show?

What is assets, liabilities and equity?