Show:
QuickBooks Enterprise
Workflow Questions
Basic Accounting
Product/sales
Mystery Questions
100
What versions of QuickBooks Enterprise do we currently support?
What is 13,14,15 & 16
100
What does the 'L' stands for in IDEAL
What is a Look Back
100
What is the basic accounting equation?
What is Asset= Liabilities + Owners Equity( Stockholders Equity)
100
Who do we partner with to support our Cloud Hosting service?
What is Right Networks
100
What is the knowledge base that Intuit use for its agents?
What is Inquira
200
Why do we recommend a customer do Backups?
Because if a company file becomes damage, it can be recovered by using backups. Also, if you have system failure, we can try to recover backups
200
What does IDEAL stand for?
Identify, Define, Explore (Expectations), Act and Look Back
200
What accounts reflect in a P&L report?
Income & Expense
200
What are the three "Advanced" add-ons that we offer for QuickBooks Enterprise?
What is Advanced Reporting, Advanced Pricing and Advanced Inventory
200
What is the extension for a portable company file?
What is .QBM
300
QuickBooks uses an application to host the company file in Multi-User mode, what is it?
What is the QuickBooks Database server Manager
300
What is the acronym UDAS stand for?
User, Data, Application, System
300
What accounts are reflected in the Balance Sheet Report?
Assets, Liabilities, & Equity
300
What is IDP?
What is Intuit Data Protect is Intuit backup service that is offered through the FSP or can be purchased for $9.99/month
300
How do you locate the QBwin.log after you run a verify?
By pressing F2 to open product information and then F3 to open tech Help window. From there locate the Open file tab and then locate the file that says QBwin.log
400
What tool is used to fix an install error?
Install Diagnostic Tool
400
Why is it important to use UDAS?
It's important because it help identify the root cause of the particular issue the customer is having.
400
If we owe a Vendor at a later date, what account is created in QuickBooks?
Accounts Payable
400
A customer purchased a 3 user license for QuickBooks Enterprise, how many computers can that customer install quickbooks on and how many users can the customer have logged into QuickBooks?
What is unlimited installs and 3 users at one time.
400
.qbw is the extension for what?
What is the Company file
500
What is PPSD and when is it used?
Ports, Permissions, Services, Database and is used to set up Multi-User Mode.
500
List 5 resources you must exhaust before calling into Tier 2.
1. Inquira 2. Peers 3. Google 4. Community Site 5. SME 6. Support Site 7. C3
500
The method in accounting that reports revenue and expenses when it occurs rather than when cash is received or paid is called?
What is Accrual Method
500
What are the different editions that QuickBooks Enterprise offers?
General Business, Accountant, Retail, Non-Profit, Manufacturing & Wholesale, Professional Services, and Contractor.
500
Explain the process for upgrading a Company File to a newer version
Make a copy of the Company File, Open the Company File in old version, run a verify, fix data damage/rebuild, run another verify, open in new version of QuickBooks, run a verify in the new version, place copy in shared location.