Dog 🐕
An inquiry to a charge that either the cardholder or the card issuing bank wants more information about.
Retrieval Request
Credit card disputes where the card issuing bank or card holder do not think the transaction that was paid was valid.
Chargeback
This is also known as the principal owner who receives online payments from their customers.
Merchant
Amount associated for a bank return or rejection and chargeback.
$25
Provide items to verify for payments level 2 verification.
First and Last Name, Email, Company ID, Last 4 of DDA, SSN EIN, DOB, Phone Number
A rejection codes that mean insufficient/uncollected funds.
R01/R09
QuickBooks checking account closure with $0 balance is transferred to ______.
GreenDot
Fee associated for check writer returns.
$10
The fee associated in accepting payments through merchant services.
Processing/Discount Fee
A rejection that occurs on the customer’s bank transactions.
Check Writer Return
Reviews concern the products/services merchants sell.
Acceptable Use Policy (AUP)
Queue for Collections Team department in SFDC.
BizOps Collections - Care Referrals
A document requested from the merchant’s customer to cancel the chargeback.
Letter of Retraction
Deposit speed of funds to be deposited on the merchant’s bank account if it’s a first online payment.
up to 5 business days
Timeframe for the merchant to submit the documents for phone number change request.
3 business days
The case type when escalating a collections case.
Exceptions Management
The amount of funds held for merchant ID 5247716324685921
$15,206.31
ASM stands for ______.
Account Set-up and Maintenance
Help Panel article title for identifying risk cases and correct team for escalation.
Identify risk cases and risk departments in Salesforce
The case sub-area for transactions held by risk escalations.
leave this field blank
Details needed for a retrieval request letter. (give at least 3)
The last transaction amount and payee processed on the QuickBooks checking account for MID: 5247719861688498
Hulu + $1.00
The date when the $4,494.00 was allowed to process in merchant ID 5247716324685921
2/15/2025
The processing fee amount of a visa processed directly in QuickBooks online for $12,345.56 using MID: 5247714477757977
$407.40