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What does lock time tool do?
Lock time that was previously unlocked and edited so that it doesn't duplicate the time in the payroll system.
Under support tools>integration tools>reset tab, what do you use ‘clear busy flag’ for?
Used in qbdt integrations when an application busy error running the web connector occurs.
What are the two types of Item Dependencies?
Field to field and Field to Item
What can you do in the Kiosk selfie viewer?
Review the pictures that were taken on a kiosk at clock in and out.
Can a customer use the Super cow power tool?
No, only executed by support
Who can set up dependencies?
Only qb time support.
What does the account info tool show you?
Account admins, integrations the account is connected to, county and state, billing plan, beta tests, and oii realm id, if applicable.
What is super cow power used for?
To clean up a time account when team members are duplicated after integrating with QB’s
What is an example of an item dependency?
Were you injured? Did you drive?
Where are additional support tools located?
Quickbooks tab>Preferences>Support Tools
How do duplicate team members happen?
When a business adds their team members to Time first instead of them syncing from qb’s.
Then, when they integrate, QuickBooks will attempt to match any employees/contractors with team members in QuickBooks Time. If their first and last names do not match exactly, then QuickBooks will import the employee/contractor as a new team member, rather than linking them with an existing one.
What are the steps to use super cow power?
Access the customer's QuickBooks Time account in the Staff Account and view My Team
-Select the team member that imported from QuickBooks Online
-Double click on the QuickBooks ID
-Copy the QuickBooks ID and then remove it from the field
-Change the name and email of the team member to something the business will never use
-Archive that team member
-Open the team member that was originally added to the QB Time account and DID not import from Qb's
-change the team member's name and email to their correct information
-Paste the previously copied QB ID in this team members QB ID field
-Save the team member
What is the only tool in the support tools that you will use?
Integration tools
Can you just archive the duplicated team member?
Sometimes, depends if the team member tracked any time before integrating then super cow is used to fix it. If no time has been tracked, then they can archive the team member and move forward with the team member that imported from qb’s.
How do you set up custom field item dependencies?
Using the Client Switcher, log into the customer's account. If the customer has not already done so, ensure they create the new custom field that they want an item connected to. As support, follow these steps to enable the dependency:
-Select Feature Add on
-Select custom fields
-Select the custom field with the items that need to be connected to the new field
-Select the 3 stacked dots for the item
-Select [SUPPORT] Item dependencies
-Select the custom field that needs to appear when the item is selected
-Select OK
-Select Save.