Platform Basics
This Quiq object defines the specific entry point for customer interactions, such as a particular phone number, website chat button or Apple Messages for Business.
What is a Contact Point?
If you need to see real-time performance data and agent states, you would consult this report within the Reporting section.
What is Current Activity?
This administrative section allows for the management of permissions, roles and personalize snippets.
What is the Users section?
The Spirit BI Team uses these to subscribe to events in Quiq to build their reporting dashboard.
What are Webhooks?
This feature allows Admins to irreversibly remove a message or attachment.
What is Message and Image Redaction?
Within Quiq, this component is used to categorize and direct incoming customer conversations to the appropriate agents, often based on skill set or topic.
What is a Queue?
To manage or view the real-time availability of agents, you would look under this specific reporting sub-section.
What are Agent Statuses?
By adding a User Role to this Quiq object an agent can start conversations or send outbound notifications.
What is a Contact Point's Outbound Roles?
Spirit has a Short Code used by the IVR to SMS API integration in Cisco. It is set up on this contact point.
What is GR Chat?
I would create or look at one of these if I'd like to review conversations that were sent to edesk in a table format?
What is a Queue Insight?
This Quiq setting dictates a user's permissions and access levels within the platform, determining what features they can view or modify.
What is a Role?
You would create one of these if you were looking to measure drop off between two events in Quiq.
What is a Funnel?
These can be created to allow secure integrations between Quiq APis and other source systems.
What is an API Key?
Each day at midnight, Quiq runs a job to ingest this information for use by the LLM.
What are Knowledge Articles?
What is the Quiq Admin Security section?
For Spirit this is the system/IDP that manages users, groups and passwords that sync with Quiq.
What is Azure?
This is reporting feature allows you to return back or "filter" data that meets some set of criteria.
What is a Segment?
You can use this Quiq feature to send a survey, control routing or set up an action based on time of day.
What are Conversation Rules?
Spirit Airlines is set up with this many Quiq tenants.
What is 5?
What is the longest duration you can Block a guest from conversing via Quiq?
What is "Forever"?
These are the two options for Conversation Starters in Quiq.
What are Page Configurations and QR Code or Quiq Links?
When reviewing funnel conversations, this journey type lets you export the conversations in focus.
What is a Conversation Journey?
Often times a chat widget will disappear or show a "No available agents" message when this setting in Quiq is reached.
What is Queue Size?
There are an existing integrations between Quiq and multiple Spirit systems. Which integration would affect the Create Case Bot?
What is the Microsoft Dynamics Integration?
We need to replace these twice a year to allow to maintain Quiq's connection to Azure,