DHL
What is our Purpose?
Connecting People, Improving Lives
What is our Mission?
Excellence, Simply Delivered
What is a Virtual Unit?
8 continuous run of a bot
How many bots and Virtual FTE we have in production?
172/552
What is EDI?
Electronic Data Interchange
Where are our Innovation Centers?
CHICAGO, COLOGNE, SINGAPORE, AND DUBAI
Total Covid Vaccines delivered by us?
2 Billion as of 31st Jan
When did VDC Start?
2017
What is a Virtual FTE?
Potential Saving of automation in terms of FTE
What is Process Mining?
Turn Event data into Insights and Actions
What is our Strategy 2025?
Delivering Excellence in Digital World
What is GSConnect?
This is a Case Management Tool for Global service center
Explain Post flight in 2 lines and Why do we do the process?
Track and trace of airlines. Poor EDI feed
What are the Services provided by VDC?
1. Configuration Service - Development of bots - OCR (ABBBY, DATACAP), DATA ANALYTICS
2. Maintenance of bots
3. Workflow management (SharePoint)
What is Hyper automation?
“the combination of multiple machine learning, packaged software and automation tools to deliver work" - Gartner