Sample Incall Notes
Tell me about this incall note. Why would a call center rep create this:
PO did not receive billing statement / provided PTD and amount due / also advised of grace period and different ways for making the payment.
The policy owner did not receive her payment notice so the rep provided the current paid to date and amount due. They also advised of the grace period and the different ways that payments can be made. (mail, online service via www.oneamerica.com, over the phone via Payer Express....
What can you do with a Whole life or Universal life that you cannot do with a Term Policy?
Accumulate cash value and take a loan or withdrawal.
Share your screen and authenticate the owner of this policy #2650041940
1> 2809 ALKAY DR
SHREVEPORT,LA 71118
2> JAMES M. DAVIS
3> 2650041940
4> 04/27/1949
5> 436-70-0644
Share your screen and verify the agent ID for this policy #1617235750
02837
Tell me about this incall note. Why would a call center rep create this:
PO requesting a PUA calc showing max PUA that can be contributed this year without causing a MEC / email to __.
The client is wanting to pay money towards the paid up additions within their policy. The rep is requesting a calculation to be ran and emailed to the client in order to determine how much more money can be paid into the policy before their next anniversary.
What do Term, Whole Life and Universal Life products all have in common?
All have beneficiaries.
All have a premium to be paid.
All have a death benefit.
Share your screen and authenticate a person that we can talk to and share policy details with, other than the agent, on policy #0720315140
1> MARK J HEPP
2> 0720315140
3> 10/31/1963
4> 151-52-9897
5> 3073 Wood Song Lane,
Clearwater, FL 33761
Share your screen. Look up this policy #1617235750.
Please verify the owner's information that would be provided when authenticating the phone call.
GRIM,PATRICIA,R
12/30/43
1617235750
4775 SE 130TH PL
BELLEVIEW FL 34420
362442878
Tell me about this incall note. Why would a call center rep create this:
AOR inquiring about RMD value / advised
The agent of record is inquiring about the required minimum distribution amount for this year. The rep. provided the value per the administrative system or the Fair Market Value letter.
What do Whole Life policies offer that Universal Life policies do not?
Ability to purchase Paid Up Additions.
Whole Life gets dividends (but they're not guaranteed).
Whole Life does NOT have cost of insurance.
Share your screen. The servicing agent is calling in on policy #0720315140. How would you authenticate the agent?
53454
Go to Resources / REPS and look up the Producer - Role Code
Please share your screen and verify the policy owner for this policy #0009264790
ROBERT W BUSHEY
0009264790
536485267
04/15/1945
3041 CALYPSO PLACE
SAN DIEGO, CA 92106
Tell me about this incall note. Why would a call center rep create this:
Rep w/ rcving company / 1035 status/ advsd pending return of conservation packet from PO
A person from a 1035 company (a company taking business from OneAmerica) is checking the status of the exchange. The rep. advised that we received their transfer paperwork and we sent conservation paperwork (OA transfer paperwork) to the client but we are waiting for the paperwork to be signed and returned before sending the funds to their company.
You look at the opening and closing values on a Universal Life annual statement. What can this tell you?
ie: Opening value @ $100 and closing value @ $20
It can show if the client is funding their policy properly. If the closing balance is less than the opening balance then they are not putting enough premium into the policy to build the account value.
When someone calls in and is inquiring about a disbursement check that they received, name the system that you can go to to look it up.
SSRS
Please share your screen and verify the agent on this policy 0009264790.
S2510
Tell me about this incall note. Why would a call center rep create this:
PO requesting to change to annual billing mode. Please email a fractional prem. to pay the policy to the anniversary.
The client is on a monthly, quarterly or semi-annual mode and they are wishing to increase the mode to annual. In order to do so, they must pay a fractional premium to the fund their policy to the next anniversary. The premium amount that is due will be emailed. The rep will create a work item for the fractional premium and a mode change work item.
Share your screen and Figure the Cost of Insurance with Load for this policy 1000789223.
Describe the steps you took to figure the Cost of Insurance with Load.
Name the beneficiary / beneficiaries listed on this policy #0720397330.
Gregg C. Stark -Primary Beneficiary
Robin M. Stark - Contingent Beneficiary
Please share your screen and verify the owner listed on this policy# L52262370.
L52262370
CAROL WILSON BRAUN
112 IRVING STREET
WATERTOWN MA 02472-2709
09/12/56
Social Security number