IN BASKET
Which InBasket do ROI requests come through most frequently?
CC'd Charts
How many steps are there in a chart review?
9
What is a quick action?
A preset MyChart message that we can send to patients.
What pool do we route a Bridge scheduling request to and who works this pool primarily?
Front desk pool, CCRs
True or False: We can do a visit for a patient if they are not in Oregon or Washington.
FALSE
What type of encounters would I find in advice request?
MyChart messages from patients
What is the first step for chart review?
Open Patient Station
What quick action do we send to a patient when we schedule an onboarding appointment?
.RMEAPPTINFO
A patient calls with a refill request, where does this get routed to and who works this pool?
Provider pool, providers.
Why do we use the white dot and the green dot?
White dot-Rooming in process
Green dot-Rooming complete
Which folders are best to work in the morning?
Pt schedule and patient advise request.
What is the last step of chart review?
Route for follow up.
What quickaction do we use when we are asking a patient to schedule an appointment for an ED/IC/EC follow up
.BRIDGEEDFOLLOWUP
What pool do we route onboarding eligibility questions to and who works this pool primarily?
Onboarder pool, LPSS
What time do we start to room with the patient and how long do we have to room?
At the scheduled appointment time (on the 15th and 45th minute of the hour) we have up to 15 minutes to room.
If a referral was denied and we get a message from the referral department with in-network options, what do you do with it?
Turn the message into an encounter and outreach to the patient. 1 My Chart message and 2 calls. Once they select their preferred option, route the encounter back to REF OPS NORTH PMG REFERRALS
What is most missed opportunity in chart review?
Reviewing Care Gaps
If a patient is looking for additional mental health resources and they have ___ insurance plan, what quickaction can we send them?
PHP commercial plans
.PHPBEHAVIORALHEALTHCONCIERGE
You completed a PBQ, patient answered no questions in red. Where do you route to? Who works this pool?
RN pool, RNs.
age 55
Call patient and conduct a PBQ to help advise you on transferring to a Nurse, Scheduling a visit, or routing to a provider.
Which care gaps can we mark declined on?
Vaccines
When a patient schedules an appointment regarding FMLA paperwork, what quick action do we use and what other step do we need to take?
.BRIDGEMYCHARTFMLA and attach the FMLA/ DISABILITY QUESTIONAIRE pdf to the message.
A patient tells you they completed a colonoscopy and we have the record, but patient's caregaps does not reflect that this was compelted. Where do we route to? and who works this pool?
Clinical support pool, CCCs.
When do we drop the charge for PHQ/GAD completion
Anytime one is completed for a visit.