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Unit 11 Patient Scheduling
Unit 12 Insurance and fees
Unit 13 Chairside manner
Unit 14 Oral health
Unit 15 Dental cleanings
100

The patient wasn't able to make his Thursday appointment so he / rescheduled/ date /it.

rescheduled

100

the act of granting official permission to do something

authorization

100
  1. sympathize
  2. interrupt


When you________________  a patient, it sends a message that you do not value what they say.

  • interrupt
100

are very small organisms, some of which cause disease.

Bacteria

100

a hard substance that forms on the teeth

tartar

200

The patient asked for her root canal /date/ appointment/ to be in the afternoon.

appointment

200

 the act of lending someone a lump sum of money that they are expected to regularly repay, with interest

financing

200
  1. care
  2. listen

If you  to a patient’s concerns, you can customize your examination.

  • listen
200
  1. fluoride
  2. hygiene

The patient needed to pay more attention to dental_______.

hygiene

200

to accumulate

build up

300

The dentist only accepted emergency patients on the / weekend/notice.

weekend

300

 the amount of money an insured person pays for medical services

co-payment

300
  1. nonverbal
  2. eye contact

Try and maintain__________  with a patient to establish a connection.

  • eye contact
300

accumulate

daily

Bacteria will______ in a person's mouth if he or she doesn't brush.

accumulate

300

a dental cleaning

prophylaxis

400

 The receptionist offered the patient several possible appointment /evenings /times.

times

400

 a quantity of money that you pay a professional person

fee

400

reassurance

explain

Patients like to know what is going on so be sure to___________  each step of a procedure.

explain

400

is a substance placed on a toothbrush and used to clean the teeth.

Toothpaste

400

You can take 400 points from a team if you answer correctly.
 substance containing bacteria that forms on the teeth

plaque

500

Double points
 The practice was open during usual /business hours/walk-ins /and also on Saturday mornings.

business hours

500

You can take points from a team if you answer correctly.
The quantity of money that you have to pay in exchange for receiving products or services

cost

500

reassurance

verbal

Often, scared patients just need some__________that the procedure will not hurt.

reassurance

500

Double points
is a type of simple carbohydrate that dissolves in water.

sugar

500

a substance that makes teeth shiny and smooth

prophylaxis paste