Hotel Planner History
When was Hotel Planner Founded?
Founded in 2003, HotelPlanner partners
If you think positively, positive things will happen. If you think negatively what would happen?
negative things will happen.”
Whats the correct greeting when you open a call?
Thank you for calling reservations, this is stephen what can i book for you at hotels name city and state.....
IF THEY GET THE REFUND PROTECTION IS THAT FULLY REFUNDABLE AND CAN THEY CANCEL FOR ANY REASON?
IS NOT FULLY REFUNDABLE IS ONLY NIGHTLY RATE AND TAXES BACK AND THEY COULD ONLY CANCEL FROM THEM REASON LISTED
THE PET FEE IS PAYABLE NOW OR AT CHECK IN AND WHERE DO YOU NEED TO PUT THE NOTES ON THE SYSTEM?
PAYABLE UPON CHECK IN AND ON THE SPECIAL REQUEST CHECK OUT PAGE
Who are you going to be working with hotel planner or whereandwhenagents?
Whereandwhenagents
When a guest ask you for a specific location what can you never answer with?
YES OR CORRECT
IF YOU GET THIS TYPE OF ROOM STANDARD ROOM KING OR 2 DOUBLES CAN YOU GURANTEE THAT ROOM FOR THE CUSTOMER?
NO, YOU HAVE TO LET THEM KNOW YOU MIGHT GET 1 KING OR 2 DOUBLES NEVER GURANTEE OR YOU COULD DO IS PUT A PREFERENCE BASED ON AVAILABILITY
IF THE CUSTOMER SAYING HE HAS A WEDDINF G TO GO TO OR A CONFERENCE OR A FAMILY REUNION WHATS THE CORRECT PROCEDURE FOR THIS?
YOU HAVE TO ASK THEM IS THAT A BLOCK IF ITS A BLOCK TELL THEM YOU DONT HAVE ACCESS TO THE BLOCK THEY EGT A LINK AND DO IT ONLINE IF NOT I COULD OFFER A RATE BUT IT WONT BE PART OF THE BLOCK!!!!!
WHAT DO YOU NEED TO ASK BEFORE GIVING PRICE WHAT DO YOU NEED TO SAY BEFORE GIVING PRICE SO THEY COULD THINK THAT THEY ARE GETTING THE BEST RATE LOWEST PRICE?
IF THEY ARE AAA AARP SENIOR REWARDS AND CREATE URGENCY THERES LIMITED ROOMS
what type of onlie agencies do hotel planner have?
major hotel chains, independent hotels, lodging providers, online wedding platforms, corporations, sports franchises, universities, and government agencies
What would you answer if they ask you for a specific location?
respoms with hotel name and address and whats the dates you want to check in!!!
NOT AT ALL HE WILL NOT RECEIVE A REFUND NO GRACE PERIODS NON REFUNDABLE NO REFUND WHATSOVER
WHATS THE PROCEDURE IF I WANT TO BOOK 2 ROOMS WITH SAME BED TYPE OR 2 ROOMS WITH 2 DIFFERENT BED TYPES?
SAME RESERVATION SAME BED TYPE DIFFERENT BED TYPE DIFFERENT RESERVATIONS
WHATS EXTENDED PARKING FEE AND WHO DO YOU NEED TO CALL TO MAKE SURE IS OK?
EXTENDED PARKING FEE IS WHEN A CUSTOMER WANTS TO LEAVE THE CAR AT THE HOTEL AND COMES BACK AFTER A TRIP AND THEY PAY THE FEE THERE BUT WE NEED TO CALL FD FIRST TO MAKE SURE AND THEN PUT IT ON SPECIAL REQUEST
HotelPlanner is one of the world’s leading providers of ......?
individual, group, and corporate travel bookings
Whats does prepaid mean?
When a guest payes the full amount with a debit or credit in full so you could guarantee the room and he does not have any trouble when check in!!!!
IS REFUNDABLE WITH A PENALTY FREE CANCELLATION WOULD THEY GET ANYTHING BACK?
THEY WILL GET A PENALTY CHARGE AND THEY WILL GET SOMETHING BACK IF THEY CANCEL BEFORE THE DATE ON THE RECAP!!!
IF THE CUSTOMER IS NEW ON DOING THE BLOCK AND HE DOESNT WANT TO PAY FOR ALL OF THEM WHAT DO YOU NEED TO DO?
GO AND DO THE FORM AND THE SALES REP WILL CONTACT THEM GO TO GROUP BOOKING ON THE LEFT BLUE FILTER ON THE PLATFORM!!!
CAN WE OFFER A ACCESSIBLE ROOM OR DO THEY HAVE TO REQUEST IT?
THEY HAVE TO REQUEST IT NEVER OFFER
HotelPlanner is a premier travel technology company offering a ............ solution for seamless booking and travel management.
24/7, single-platform
What does prepaid give you?
Higher commision and less cancellations and lowest rate for the guest
CAN I SKIP THINGS ON THE RECAP WHAT WOULD HAPPEN IF I DO?
ALWAYS READ WORD FOR WORD IF NOT POSIBLE DEACTIVATION
WHEN YOU GET A CISTOMER THAT SAYS I WANT TO TAKE A PET WHAT DO YOU HAVE TO ASK BEFORE CHECKING?
IF THATS A SERVICE ANIMAL OR REGULAR PET
IF THERES ONLY 1 ACCESSIBLE ROOM LEFT AND THE CUSTOMER HAS NOT TOLD ME HES HANDICCAPED CAN WE PROACTIVE OFFER?
NEVER NEVER SAY THERES NO ROOMS LEFT LET EM CHECK ANOTHER HOTEL NEAR BY