Chapter 8
A one or two page summary of a document or report
What is an executive summary?
Making a conscious effort to hear and understand.
What is listening actively?
Tablets, smart phones and intelligent mobile hotspot.
What are mobile devices?
This approach is used for messages that give negative news.
What is the indirect approach?
Tablets of large paper for drawing pictures or recording notes during a presentation.
What are flip charts?
Collecting data through surveys. observations or data review and analysis.
What is primary research?
One of the most common computer based visual aids used today.
What is PowerPoint?
LinkedIn, BranchOut, Facebook and Instagram
What are social networking sites?
To restate a concept in different terms
What is paraphrase?
A paragraph has this when its sentences clarify or support the main idea.
What is Unity?
This approach is used when you want to convince someone to do something or change an indifferent or negative reader's reaction.
What is the persuasive approach?
Filler words such as umm, well or like.
What are verbal pauses?
Computer virus, worm, Trojan horse, Advertising-supported software
What are security threats?
The transmission of text, data, voice, video and images electronically from one location to another
What is telecommunications?
An individual who uses his or her computer knowledge to break into computer systems and delete, steal or alter files?
Who is a hacker?
The four basic types of written messages produced by the administrative professional
What is email, memorandums, letters and reports?
Involves a sender, a receiver and a message
What is verbal communication?
Web resources that are interactive, such as a blog or Wikipedia.
What is Web 2.0?
The attitude your words express to the reader
What is your tone?
A ___________ is recognized in all cultures?
What is a smile?
The C Characteristics of Effective Communication
What is Complete, Clear, Correct, Concise, Courteous and Considerate
Tell a Story, Use a quotation, Ask a question or Refer to a current event
How to develop an opening?
Scheduling, file storage, maps, note-taking, presentation, spreadsheet and word processing applications.
What are common applications for administrative professionals?
Provides administrative assistance to one or more clients on a contractual basis from a remote location.
What is a virtual office professional or a virtual assistant?
__________ has no place is business correspondence.
What is anger?