What is SSD
Supply start date
What is the threshold on an Electricity Dispute
250Kwh
What is a negative charge
a read that has gone back wards and not advanced correctly
What does ET stand for
Erroneous transfer
Can we upgrade a 3 phase credit meter to Smart
Yes, make sure the this is noted and booked correctly
Who is responsible for issuing the D86?
The New supplier has responsibility to obtain the Opening meter read, Their DC will then issue this as a D86
What are the gas tolerances to be taken into account on an Agreed read dispute?
Gas: 109m3 / 39ft3
what should be released first credit notes or Invoices
Credit notes
What is the GSOS on a SME account for an ET that took longer than 21 days to resolve
£0 we do not give ET GSOS on SME accounts it is only for RES
How many fuses does a 3 phase meter have?
what is the change of supply read for a lost Gas account
URN / MBR
Can you raise an agreed read dispute over 12 months
Yes, this would how ever have to be raised Via SDEP
if a customer has been estimated for 15 months and we have created a large bill whats one thing that we might consider
getting the account assessed for billing standards
What is the furthest back an ET can be raised
2 years
name 3 benefits of an AMR meter
Consistency
Improve your bills
Forecasting and Budgeting
Convenience
How long does a customer have to provide an Opening meter read on a faster switch
Within 5 days of the SSD passing
name 3 of the golden rules before you can open a dispute
what is SSC and TPR
Time Pattern Regime Standard Settlement Configuration
can a supplier raise an ET if the customer has changed their mind about switching
NO- an ET is there to protect customer s from Switches that have happened in Error / fraudulently
Who are the DCC and what do they do
When is the SME Objection Window
Whats does SDEP stand for
Secure Data Exchange Portal
if a customer has been billed incorrectly / negatively in 2021 but actual reads were used at the time, would you re-bill the account?
YES , you would need to check for actual reads on the account after this date
what is a bilateral erroneous transfer
a rare but complex energy industry process that occurs when an energy supplier accidentally switches a customer's gas or electricity supply to a new supplier without their permission
if a customer wants their AMR meter removing whats the process?
please do not contact the AMR provider for this. Please email nhhamr@eonnext.com ,as we need to record these in the All Reasonable Steps process for Ofgem. We’ll then get the AMR removed for you.