PROMOTIONS
What DI/WP means
What is Deferred Interest/With Pay
QVC's installment plan
What is Easy Pay?
The 3 Qurate clients we currently serve
Who is QVC, HSN & zulily?
The system we use to handle calls
What is Workstation?
We must call the _ _ _ if we cannot start our shift on time
What is Manager On Duty (MOD)?
T or F: HSN DI/WP promotions require a minimum purchase amount
What is True?
HSN's installment plan
What is Flex Pay?
A fee to return a purchase is called this
What is a Return Label Fee?
The mobile app used to access Synchrony Stars
What is Workhuman?
A name of Qurate Customer Service Manager (CSM)
Who is Lee Ray, Shai Dupont or James Adams III?
An HSN promotion is also referred to as this
What is VIP financing?
zulily's installment plan
What is Smart Pay?
QVC stands for this
What is Quality, Value & Convenience?
A process of steps to fulfill a customer's request
What is a Workflow?
The Qurate Client Operations Manager (COM)
Who is Brandon Parrott?
T or F: Payments can be reallocated only if they have a DI/WP promotion
What is True?
Taxes/S&H fees are included in the 1st installment for this client
What is HSN?
QCard's priority phone number
What is 800-600-1608?
This is created when backline must fulfill the customer's request
What is a Workcase?
The Kettering Hub Leader
The timeframe when Payment Reallocations can be seen on a statement
What is 1-2 billing cycles?
When QVC & HSN installments can be prepaid
What is Pay to the Credit Line?
QVC & HSN phone applications are taken by ____
What is the client?
The name of Sydney's dog
What is Waffles?
The world's first national park
What is Yellowstone National Park?