A
What languages have been added to the Discontinuance letter?
Correct Answer: Please select a date that is at least 60 days and within the first five business days of a month from the date on which this letter is returned to JH in order to allow sufficient time for processing.
Ops Trending News (03-13-2019)
If the Statement Deliver preference (on the CAR Homepage) is set to Online-Decided this means:
a.) The participant was defaulted into eDelivery
b.) The participant chose eDelivery
c.) The participant opted out of eDelivery or was part of a contract-level exception
Correct answer: The participant chose eDelivery
Ops Trending News (03-04-2019)
If the Statement Deliver preference (on the CAR Homepage) is set to Online-Default this means:
a.) The participant was defaulted into eDelivery
b.) The participant chose eDelivery
c.) The participant opted out of eDelivery or was part of a contract-level exception
Correct Answer: The participant was defaulted into eDelivery
Ops Trending News (03-04-2019)
If the Statement Deliver preference (on the CAR Homepage) is set to Mail and Online this means:
a.) The participant was defaulted into eDelivery
b.) The participant chose eDelivery
c.) The participant opted out of eDelivery or was part of a contract-level exception
Correct answer: The participant opted out of eDelivery or was part of a contract-level exception
Ops Trending News (03-04-2019)
When is the deadline to clear the PERA account balance (for the prior year)?
a.) Mar/01/2019
b.) Mar/15/2019
c.) Mar/30/2019
d.) Apr/15/2019
Correct answer: March 15, 2019
For those PERA plans with a December 31st plan year end, the deadline to clear the PERA PRIOR YEAR account balance is March 15, 2019
Ops Trending News (03-06-2019)
If a rollover check is received and there is no ROLLINOP or ALINDVROLL item, processors will create which of the following:
a.) ROLLINOPPPWK item
b.) AL item
Correct Answer: b.) AL item
"This is a blank AL work type to help easily identify on AWD a check cannot be allocated and would be cancelled once a new AL work type is created to allocate the money"
Ops Trending News (03-04-2019)
How can participants opt out of eDeliver?
Correct Answer: by managing their statement preference on the website or by calling our Participant Services line.
Ops Trending News (03-04-2019)
When is the deadline for processing Excess Contribution Withdrawal?
a.) Mar/15/2019
b.) Apr/15/2109
Correct Answer: a.) Mar/15/2019
Pricing Letters initiated by our pricing team and signed via DocuSign are now automatically Frontscanned into AWD indexed with the contract number.
◘True
◘False
Correct Answer: False
"Pricing Letter are Backscanned"
Ops Trenfing News (03-06-2019)
As our way of reinforcing our commitment to digitize the customer experience, eDelivery will be JH's default statement delivery method as of Mar/01/2019.
◘Yes
◘No
Correct Answer: No
Mar/04/2019
Ops Trending News (03-04-2019)
In reference to clearing PERA account balances, what happens to the unallocated PERA balance after the deadling?
Correct Answer: On Mar/16/2019, the prior year balance will be frozen and automatically slated for allocation by the PERA system. NO EXCEPTIONS will be made for late submissions.
Ops Trending News (03-06-2019)
After SA adds a money type/source, S/CAR will need to monitor the next applicable contributions to check if newly added money type was used.
For example: Your Contract is no longer using ERMAT and is using QMAC going forward, the SCS rep would review ALs to validate if QMAC was used.
◘True
◘False
Correct answer: True
Ops Trending News (03-06-2019)