Show:
Check-in Troubles/GRFH
Cleanliness/bed bugs/Pests
Guest missed check-out
Violent threats
Bullying/Harassment
100

If the H agrees to the violation in the MT w/ the G & we verify w/ H, what type of evidence is this considered like?

Sufficient Evidence

100

If a G reports vermin or cleanliness issue within __ hours after noticed it, we will refund or rebook the G

72 hours

100

What signs might indicate that the overstay is of malicious nature?

First time guest, little to no verification

100

What constitutes a Substantive threat

1. Time

2. Method and Target

3. Place

100

What can be consider a Severe Bullying act?

1. A person created a fake website or account

2. A person shared a target individual’s private communications in a public forum

3. A person shared another individual’s personally identifiable information

200

IF H is unresponsive in homes reso & the G has not completed the check successfully,what actions we take with the H?

Freeze the host payout

200

If a Raccoon is spotted in the backyard this is considered a High Health Risk Pest Violation?

False

200

For a reservation that ended less than 36h ago, you should advise the host to contact the police.

False

200

An explicit threat of violence without the credibility markers indicated under Substantive threats is what

Direct Threat

200

Which is a behavior that define Pervasive bullying

A person made negative comments or jokes about a person's characteristics

300

What are the GRFH?

  • Reservation commitment
  • Timely communication
  • Listing accuracy
  • Listing cleanliness
300

For Bed bugs- for an active reservation with sufficient evidence. We..

Process a CBA with full refund

300

If the Guest is neither from the EU nor the UK, what do you need to have before charging them for their overstay?

Authorization

300

Use of violent words that are clearly figurative or humorous

Non-literal threat

300

Presence of bullying or harassment across multiple channels is..

Agg factor

400

What is a Zombie Host?

Host that meets at least 2 of the below criterion:

  • Recent history shows lack of responses to guests' questions
  • Instant Book listing's reservation history show consecutive cancellations (CBH) due to no response from the host
  • Presence of Nova cases with host not responding user issue and related violation flags on their Nova Case profile
  • Listing that never successfully completed a booked reservation (reservations were canceled as a CBH or CBA) or a snoozed or blocked listing that automatically re-opened (which the host didn't notice)
400

How do we determine if there are definitely bed bugs present?

 Bug casings, bites, blood or medical note

400

How much is the H authorize to charge an overstaying G?



  • The Host is authorized to charge the overstaying guest twice the original average nightly accommodation fee, plus applicable taxes and service fees for every day the guest overstays without consent.



400

Expression that conveys a genuine intent to harm someone, or that must be treated as such due to its severity.

Substantive

400

Reported behavior was related to resolution of ongoing issue is..

Mit factor

500

In order to be able to solve any Cleanliness case, Support Ambassadors will Complete....

 Ground Rules for Hosts Nova Guide

500

Unswept floors or unvacuumed carpets, what type of violation?

cleanliness

500

When the Guest has stated they will not leave the listing, 48h after checkout - Escalate to Safety.

True

500

You better give me my refund or will see!

Insinuated threat

500

The Reporter indicates that contact was not welcome or invited is...

Harrasment