Opportunity Statuses
Cases
Documents
Post Approval
L2R and R2A
100

The Enrollment Owner is...

Who is the 1st person to speak with the LG?

100

If you need to add or remove a document from a Parent Portal Account, you would...

What is create a DP (Document Processing) case?

100

Birth Certificate (BC) can be used to confirm what two requirements in some cases?

What is Proof of Age (POA) & Proof of Guardianship (POG)?

100

If a family has been approved to enroll, and has questions about how to set up their computer equipment, who can assist them?

What is CCTS?

100

The two main lines of business handled by Enrollment Representatives...

What is L2R (Lead to Receive) & R2A (Receive to Approve)?

200

When an application has been submitted but the LG has NOT YET completed the admissions questions the Opp status is...

What is Application Received?

200

What kind of case must be submitted for a family experiencing inadequate housing, during enrollment?

What is the MKV (McKinney Vento) case - RS?

200

Families can see rejection reason's for documents within their...

What is the Enrollment Portal (AKA Parent Portal)?

200

The __ Form is used to determine loaner computer eligibility. 

What is the Family Income Form?

300

When an LG get's to the document section of their application but has NOT submitted any docs yet, the status is...

What is Enrollment Received? 

300

The document types are as follows:

What is Required to Stay, Required to Start, & Additional Requested?

400

When an LG has begun submitting documents but has not completed them, their Opp status is...

What is Compliancy Started?

400

If a document has been rejected you are required to...

What is share the rejection reason with the family?

500

When ALL Required to Start (R2Start) docs have been approved, and the family is waiting on final approval the status is...

What is Enrollment Sufficient?

500

Families can use ____ to upload a utility bill, on their behalf, for enrollment

What is DIRO?