Original name of CVS
What is Consumer Value Store
The 3 components that fuel the myPatient Care scorecard and if done well, keep patients adherent to their health regiment
What is patient care at pick-up, Pharmacy team outreach, immunizations
OPI Red Stores are defined by a score below this threshold
What is 65
These six CVS Health behaviors accelerate our strategy by keeping the customer and colleague at heart
What are Heart At Work Behaviors
The meaning for the PMEL acronym
What is Pharmacy Manager Emerging Leader
The year CVS was founded
What is 1963
The only two components that drive Immunizations results are flu vaccines and expanded vaccines (True/False)
What is False: there are three components: flu, COVID, and expanded vaccines
This is the threshold of % Rx past due that impacts OPI
What is 5%
At CVS Health, this is our "Purpose"
What is "Bringing Our Heart to Every Moment of Your Health"
Found within the leadership fundamental flip cards you will find these 10 leader skills
What are the leadership competencies
CVS acquires this leading provider of in-store health clinics in 2006
What is MinuteClinic®
These 3 components that fuel the WeCare scorecard and help medications be ready on time for patients
What is Ready When Promised, Carry Over Percentage, Call Wait time
Scan documents is scored using these two measures in the pharmacy
What is completion of scan and accuracy of the document
This individual recognition that is designed to tell a story about colleague's achieved accomplishments relating to our HAW Behaviors. This award has 3 different tiers.
What is the "Paragon Award"
“How likely are you to recommend CVS Health to a friend or family member?" ..is used to measure customer satisfaction for this score indicator
What is NPS (Net Promoter Score)
In 2014 CVS removes this product from store shelves in launching this five-year, $50 million initiative
What is tobacco
The call wait time goal to drive NPS
What is “Less than 60 seconds”
This is the uniform requirement by the BOP for all colleagues working in the pharmacy
What are nametags.
This is the platform that can be used to give praise to colleagues for the outstanding work they do.
What is Heart at Work Recognition
This four-step process includes Assess, Plan, Develop, & Keep Alive, is essential for growth and development
What are the main actions of writing an effective and robust Individual Development Plan (IDP)?
One of the three companies CVS acquired between 1990-2004
Who is Peoples Drugs, Revco and Eckerd drug stores
To achieve full credit on Inventory Excellence, StrongPak returns must be completed by the pharmacy this frequently
What is every single week.
The timeline to which C2, 3-5, and PSE check-ins are considered compliant.
24 hours from invoice date.
These are two of the six HAW behaviors.
Rise to the Challenge
Create Simplicity
Put People First
Join Forces
Inspire Trust
Champion Safety and Quality
The process used to get a colleague from the position they are in, to the position they want to be in the future.
Career Mapping