Pipeline
Does pipeline allow duplicate tickets ?
Pipeline will not create duplicate tickets. If an item already has an open ticket, that item will not be included on any newly created ticket – This means you don’t have to review your open tickets before scanning!
Who conducts initial SMIT interview? DL, OR DTSM?
DTSM
Where is Red zone located?
Backroom as close as possible to the backroom door
What does CFR stand for ?
CUSTOMER FOCUS REPLENSIHMENT
What does NPS stand for ?
Net promoter score
What happens if you scan a non authorized item?
Pipeline will not add non-supported items to a ticket – This means you can’t accidentally scan an incorrect item!
Who Recruit, conduct initial interview, & provide SMIT coaching and Track SMIT 16-week program completion progress? DL or DTSM?
DTSM with the support of the DL
What is Neutral Zone ?
Front store area by a camera where DSD is checked in
What section are we to scan this week?
Section 1
Customer give a score of 0 , what do we call that customer?
Detractor
How do I know the status of my ticket?
In the “Ticket History” you will find tickets labeled with their status to always keep you in the know • Created – The ticket was successfully created and sent to the distributor contact • Vendor response – The vendor contact has replied to the ticket and their response is viewable • Escalated – The primary vendor contact has not yet responded to the ticket communication and the issue has been escalated to a different contact • Resolved – Tickets that are labeled “Need More Product” reach a resolved status when the distributor delivers that item, while other tickets are considered resolved once the vendor responds to the ticket • Reopened – Tickets that have been reopened • Unassigned – Tickets that do not have an assigned contact are monitored by DSD Partners, who will reach out to the vendors to resolve the issue
Who Ensure completion of non-management FS new hire training Ensure completion of SMIT new hire training, compliance tasks/training ?
DTSM
What is required in an IAR binder?
IAR weekly log
AP health check
Key rec summary
Key rec detail
CLS report
DSD pending credit report
On a NON scan week, how much does negative cycle count weighs ?
60%
What is the Region percent on green stores as of week 10?
32.3%
What types of store issues should I use Pipeline for?
Out-of-stocks Ticket Type: “Need More Product” If you currently place orders for product, please follow the current process for placing orders for those items Product delivery is required to resolve/close this ticket type • Merchandising or planogram issues, missed delivery or other problem with distributor Ticket Type: “Service Issue” Vendor response is all that is required to resolve/close this ticket type If you want to confirm delivery of a product please create a “Need More Product” ticket • Unauthorized items, expired or damaged product Ticket Type: “Credit Request” • Malfunction or service need for equipment owned by a vendor like an ice cream bunker or outdoor ice freezer Ticket Type: “Vendor-Owned Equipment Issue” Please continue to follow the existing process for reporting CVS-owned equipment issues • Want to provide general feedback and insights? We’d love to hear from you! Ticket Type: “Provide feedback” This ticket type is DSD Partners related and doesn’t go to the distributor community
Who is in charge of facilitation Asset protection tasks (Pulse checks, ThinkLP follow up, action plans, AP awareness quiz, etc.
DL
What are the module numbers to be DSD certified ?
500003 , 501300
What is the overall CFR score for a store to be considered healthy?
80%
What is the checkout experience indicator of 2 yellow mean?
Meeting FS SCO NPS but not standard NPS
Bread/Pastries/Tortillas • Dairy • Fresh/Deli • Floral/Plants • Frozen Food • Ice • Ice Cream
Who Complete myStore Health & CRS follow up and action plans ?
DL
What must be on each box that is checked in?
Key rec #
Date
Initials
What are the 5 elements of CFR?
Replenishment tool
Daily Replenishment
Warehouse delivery
Backroom Maintenance
BOH Accuracy Scan
What is the region target for 2023 NPS?
73