Pipeline
DTSM ROLE
Red Zone/DSD
CFR
NPS
100

Does pipeline allow duplicate tickets ?

Pipeline will not create duplicate tickets. If an item already has an open ticket, that item will not be included on any newly created ticket – This means you don’t have to review your open tickets before scanning!

100

Who conducts initial SMIT interview? DL, OR DTSM?

DTSM

100

Where is Red zone located?

Backroom as close as possible to the backroom door

100

What does CFR stand for ?

CUSTOMER FOCUS REPLENSIHMENT 

100

What does NPS stand for ?

Net promoter score 

200

What happens if you scan a non authorized item?

Pipeline will not add non-supported items to a ticket – This means you can’t accidentally scan an incorrect item!

200

Who Recruit, conduct initial interview, & provide SMIT coaching and Track SMIT 16-week program completion progress? DL or DTSM? 

DTSM with the support of the DL

200

What is Neutral Zone ?

Front store area by a camera where DSD is checked in

200

What section are we to scan this week?

Section 1 

200

Customer give a score of 0 , what do we call that customer?

Detractor

300

How do I know the status of my ticket?

In the “Ticket History” you will find tickets labeled with their status to always keep you in the know • Created – The ticket was successfully created and sent to the distributor contact • Vendor response – The vendor contact has replied to the ticket and their response is viewable • Escalated – The primary vendor contact has not yet responded to the ticket communication and the issue has been escalated to a different contact • Resolved – Tickets that are labeled “Need More Product” reach a resolved status when the distributor delivers that item, while other tickets are considered resolved once the vendor responds to the ticket • Reopened – Tickets that have been reopened • Unassigned – Tickets that do not have an assigned contact are monitored by DSD Partners, who will reach out to the vendors to resolve the issue

300

Who  Ensure completion of non-management FS new hire training Ensure completion of SMIT new hire training, compliance tasks/training ?

DTSM

300

What is required in an IAR binder?

IAR weekly log

AP health check 

Key rec summary 

Key rec detail

CLS report

DSD pending credit report 

300

On a NON scan week, how much does negative cycle count weighs ?

60%

300

What is the Region percent on green stores as of week 10?

32.3%

400

What types of store issues should I use Pipeline for?

Out-of-stocks Ticket Type: “Need More Product” If you currently place orders for product, please follow the current process for placing orders for those items Product delivery is required to resolve/close this ticket type • Merchandising or planogram issues, missed delivery or other problem with distributor Ticket Type: “Service Issue” Vendor response is all that is required to resolve/close this ticket type If you want to confirm delivery of a product please create a “Need More Product” ticket • Unauthorized items, expired or damaged product Ticket Type: “Credit Request” • Malfunction or service need for equipment owned by a vendor like an ice cream bunker or outdoor ice freezer Ticket Type: “Vendor-Owned Equipment Issue” Please continue to follow the existing process for reporting CVS-owned equipment issues • Want to provide general feedback and insights? We’d love to hear from you! Ticket Type: “Provide feedback” This ticket type is DSD Partners related and doesn’t go to the distributor community

400

Who is in charge of  facilitation Asset protection tasks (Pulse checks, ThinkLP follow up, action plans, AP awareness quiz, etc.

DL 

400

What are the module numbers to be DSD certified ?

500003 , 501300

400

What is the overall CFR score for a store to be considered healthy?

80%

400

What is the checkout experience indicator of 2 yellow mean?

Meeting FS SCO NPS but not standard NPS

500
What vendors are on pipeline ?

Bread/Pastries/Tortillas • Dairy • Fresh/Deli • Floral/Plants • Frozen Food • Ice • Ice Cream

500

Who  Complete myStore Health & CRS follow up and action plans ?

DL

500

What must be on each  box that is checked in?

Key rec #

Date 

Initials 

500

What are the 5 elements of CFR?

Replenishment tool

Daily Replenishment 

Warehouse delivery 

Backroom Maintenance

BOH Accuracy Scan    


500

What is the region target for 2023 NPS?

73