Emergencies
A resident comes to you and tells you a light in their living room is burnt out.
Submit a work order.
A resident comes to you and asks if they can switch rooms because they don't like their suitemate.
Suggest they talk to their roommate and/or offer to do a suitemate mediation.
The walkway leading to the front doors is icy, and residents have told you they are having difficulty accessing the building.
Put in a work order for salt/de-icing. Let Justin/Sydney know as soon as possible.
There is rain leaking from the window in the 2nd floor stairwell.
Submit a work order and email Justin to let him know.
A resident comes to you and says they are feeling homesick.
Ask them how they can help, offer them ways to make connections on campus, offer UHCS.
A storm causes the power to go out in the building.
1. Ensure no residents are trapped in the elevators- respond accordingly.
2. Remain calm, help any residents as needed.
3. Await further instruction from Justin/Sydney.
There is a fire in the basement kitchen.
1. Attempt to put out with fire extinguisher if able
2. Pull the fire alarm,
3. Call Justin
A resident comes to you and says they haven't seen their suitemate at all this week. They are concerned about their wellbeing.
Try to check in with suitemate, if unable to, reach out to Justin with all known information.
There is a tornado warning.
1. Go to a designated safe space in the building.
2. Instruct any residents you see to do the same.
There are two students fighting on the third floor
1. Call 911
2. Call Justin/Sydney immediately
A resident comes to you and says they are experiencing a personal crisis.
1. Ask how you can help the resident, offer resources, stay with the resident.
2. Reach out to Justin/Sydney immediately for next steps if deemed necessary.
There is a pipe burst due to extreme cold weather in the lobby and there are several inches of water on the floor.
Call facilities
Call Justin/Sydney immediately
A resident left their window open, and there is a squirrel in their room.
1. Ask the resident to remain calm, exit the room, and shut the door.
2. Call facilities.
3. Call Justin.
A resident tells you they feel unsafe in their room because their suitemate has threatened them.
1. Ask how you can help the resident, stay with the resident.
2. Contact Justin/Sydney immediately for next steps.
Weather changes have caused the heat in the building to spike- it is 85 degrees on your floor.
1. Call Justin/Sydney immediately for further instruction.