Show:
Duty
Policy and Procedure
Scenarios
Resources
100

How many duty rounds are required for RAs on duty during the weekend?

3 rounds

100

What do you include in TDRs?

Name/date, occurrence’s while on rounds, calls to duty phone, work orders placed with location specification, and policy violations that occurred with specifications of room numbers.

100

You find a visibly intoxicated student vomiting in the bathroom. Who do you call first?

  • CSUPD for a medical check
  • Grad on call
100

A resident states that they are non-confrontational and are worried about asking roommate to move items from their side of room due to past conflict. Where can you refer to if needed?

The student resolution center for conflict coaching

200

What do you say when you call in for duty?

Hi, this is RA ____ and RA ____ calling in for Academic Village.

200

What do you do when you see a resident walking into their room with an animal and they have shared with you it is not a service animal or ESA?

  • Ask to remove animal and call up to ARD/ARM on duty or your supervisor
  • Direct the resident to contact the Student Disability Center (SDC) if seeking accommodation
200

True or False: If you are not the designated RA in a building but come across a situation that should be attended to, you can leave because it is not your direct responsibility.

False, you address situation if urgent/active and if not urgent/active you can call RA on duty

200

A resident share that they are feeling as if the career path they have chosen is not aligning with their values and goals but unsure what to do about major, where can you refer?

Career services – 1:1 career advising

300

Where can you find the procedures for being on duty?

Duty manual that is in the Teams channel in the folder labeled “Duty”

300

What is the procedure when addressing an alcohol use/possession policy violation in a room?

Call for backup, knock on the door, identify yourself and state the reason, ask the resident to open the door wide, take down the names and CSUIDs of every person present, answers questions, ask residents to pour out alcohol, and write incident report

300

What do you do if you get a call from a resident who states their neighbor is being loud?

  • Ask if they have knocked on their door to ask them to lower the noise
  • If yes, respond in person to follow up with neighbor
300

What office is in the TILT building that supports students towards learning and academic success through accommodations?

Student Disability Center

400

What is the requirement for where you are during day and night duty?

Must be within a 10 minute response time to campus during day weekend duty and in the hall during night duty

400

What is the procedure when addressing a marijuana use/possession policy violation?

When you smell marijuana and can pinpoint it to one room.

  • If the residents open the door and are in possession of marijuana, RAs must call CSUPD to confiscate it.
  • If  the residents do NOT respond, complete a Yellow Card (halls), slide it under the door to the room(s), and submit an Incident Repor
  • When you smell marijuana but cannot pinpoint it to a certain room or two, work with your RD/RM or ARD/ARM to follow up with the floor/community informally. RAs should not call CSUPD to pinpoint where the smell is originating. No IR is needed however, include in the TDR.
400

A resident calls and says there’s a leak in their room. What do you do?

  • Ask where the leak is occurring
  • The amount of water that is present
  • A video/photo to show the issue
  • Call grad on call to to consult if AHM is needed
400

A resident mentions that they were hoping to find a group of BIPOC students who they can connect with about mental health issues they are experiencing, where can you refer?

The multicultural counseling services – specifically the identity-based group counseling

500

A resident calls duty phone and says that they can’t get into their room, what follow-up questions do you ask?

  • What happens when you place the card on prox (red light, no light, blinking light, etc.)?
  • Are you able to get into the room currently?
500

What is the procedure when graffiti is found that is a bias motivated incident?

  • If residents present/impacted listen, believe, support, and empower
  • Secure area, document photo for IR, cover/remove, and call grad on call.
500

You are working the front desk and a student comes up and says they forgot their phone inside their friend’s room in AV, but they are in the middle of an exam. What do you do?

You inform student unfortunately you will not be able to escort them to retrieve item unless there is written email from the AV resident.

500

A resident expressed concern about their substance use and is hoping to find help through a community organization, where can you refer?

Ram Recovery Community meetings