Show:
The Office
Who Ya Gonna Call?
Money, Money, Money!
TPS Reports
Check the Manual!
100
This is the appropriate way to answer the office phone.
What is "Hello Hagemann Hall. This is ___________, how can I help you?"
100
You call this number when the fire alarm is going off and you are the only staff person in the building.
What is 3-4000, UNI Police.
100
This is the maximum amount of time that should pass before a receipt is turned in.
What is 24 hours.
100
After a building fire alarm has gone off, for any reason, this must be completed by one staff member.
What is the Fire Alarm Log? Located in the mailroom, posted near the key box.
100
Misuse of these may result in job loss for RAs and policy violation for residents.
What is Keys! Keys should always be checked out using the proper procedures as stated in the Office manual. RA Keys should be used only to perform RA duties and this privileged should never be abused.
200
This is appropriate attire when working in the office. (Must have three of four)
What is 1) no logos from other Universities (including Hawkeye gear), 2) no hats, 3) no clothing displaying profanities, 4) Shoes must be worn.
200
When a resident has a (non-emergency) mental health concern or academic concern, this is what the RAs do in order to connect the resident with resources.
What is a referral? Be sure to keep track of these referrals to share with Lisa and to report in your Res-Ed numbers.
200
These are 4 ways to make a purchase using house funds.
What is Purchase Authorization (PA), with Lisa's Credit Card, inter-campus charge, personal payment and wait for reimbursement? However, as often as possible, using personal payment should be avoided. If you plan ahead, you will not have to use your own money for house programs.
200
This is minimally how often you should check your mailbox and email.
What is daily?
200
These are the three reasons RAs are expected to do rounds.
What is for the purposes of checking fire safety equipment, responding to behavior concerns, interacting with other residents in the hall and thereby letting residents know that staff is present throughout the hall?
300
This is the location where all information and incident reports should be typed, saved, and emailed to Lisa.
What is the Hagemann Office computer? No other personal computer, including your personal computer should be used for this purpose.
300
These are all reasons to contact Lisa (or the RLC-on-call) immediately. (You must correctly list 4 for full points.)
What is Anything media-related, Emotional concerns (i.e. self-harm, depression), Facility concerns that endanger students (vomit, blood, glass, etc.), Fire, Injured / severely ill resident (including alcohol poisoning, passing out, asthma attack, etc.), Missing student, Physical fight (including domestic violence), Physical/safety threats (stalking, out of control pranks, etc.), Sexual assault, Suicide attempt / vocalization, Major weather (i.e. blizzard, tornado)?
300
This is how much time, in advance, you should contact dinning if you are requesting something from them.
What is 1 week?
300
This word means that you are not to share information regarding your residents, your teammates, etc. with others INCLUDING your fellow RAs.
What is Confidential? The basic guideline for sharing confidential information is that doing so must be intended for the benefit of the student or for the protection of the people around him/her. This is a judgment call with each situation, a judgment that should be made before rather than after the information has been shared.
300
This is the minimum number of RAs that must be in the building between 7pm and 2am.
What is 2? If you are on-call, you are in the building. Period.
400
These things are very inappropriate behavior in the office because they create an environment that is not welcoming to guests and residents. (List 3)
What is wearing headphones at the desk, listening to loud music, having more than 1 personal guest in the office, talking on your cell phone for long conversations, allowing certain people privileges (like going behind the desk, taking keys without proper procedure, letting them go in the mail room, etc.)
400
This is the person you would call, immediately, if you are concerned about a resident who may hurt themselves or someone else.
What is Lisa and/or the RLC on call? Involve the Coordinator immediately or the professional staff person who is providing coverage whenever a person exhibits behavior of immediate threat to his/her well being or the well being of others. Do not act alone.
400
In order to effectively use house funds and be sure that Louie can help you make arrangements to pay for what you need, you must do this.
What is PLAN AHEAD?
400
These are the 4 things that you should ask anyone involved in a potential policy violation and then should be verified by the directory in the office when typing up a report.
What is Name, Birthdate, ID number, Room number (or address)?
400
This is, unfortunately, one of the reasons RAs are asked to leave the RA position.
What is inappropriate use of alcohol? If you are not 21, do not drink and do not be present when people underage are drinking. If you are 21, drink responsibly or not at all and never provide alcohol to underage people and do not be in the presence of people drinking underage.
500
This is one of the most important things you can do when working in the office and someone comes in with a question you cannot answer.
What is let them know you will find an answer and/or leave a note for Louie or Lisa who will be able to answer the question?
500
While you are ALWAYS welcome to call/text Lisa, if you contact her with a question that probably know the answer to, she will respond with this phrase.
What is "Use your best judgment?"
500
You should plan to have this much money left in your house account on May 1.
What is $0? No more, no less! Find out how your residents would like those dollars spent!
500
If you become aware of a situation (a non-policy violation) that you think Lisa should know about and it should be documented you should write this kind of report.
What is Information Report?
500
Tricky tricky: Lisa types up agendas for the staff meeting each week for these three reasons.
What is so the RAs have a hard copy to use as a to-do-list, the RAs have important dates in written form, the meeting flows effectively because everyone knows what we need to talk about.