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Master Key
Duty Procedure
Duty Shift Expectations
Duty Structure
Important Phone Numbers
100

This is how often it is appropriate to give the master key, or master access to a resident (non-staff member)

What is Never?

100

These are the office hours RAs must hold when on duty.

When is 7PM to 11PM?

100

This is what time RAs are expected to be at the RA Office for their Duty Shift.

When is 7:00 PM?

100

This is the person that an RA on duty would text at the start of a shift to indicate that they have the phone and are at the desk.

Who is RDOC?

100

Area 1 RDOC

857-301-7903

200

This is the website you would go to to upgrade your access.

What is huskycardcenter.neu.edu?

200

This is when RAs on duty should be carrying the duty phone with them.

When is ALWAYS?

200

This is the number of rounds RAs are expected to do of their communities during a weekday duty shift.

What is two, around 9pm and 11pm respectively?

200

This is the Duty Area that International Village is a part of.

What is Area 1?

200

Area 2 RDOC

857-217-4014

300

These are common reasons you would need to upgrade your access.

What are performing lockouts, health and safety inspections, and room checks?

300

This is what you should do when you see a resident in the hall during rounds.

What is say hi and talk to them (if they want to talk)?
300

These are the uniform expectations for RAs on duty.

What is the Resident Assistant polo, t-shirt, or crewneck AND your nametag?

300

This is the Duty Area that 60 Belvidere is a part of.

What is Area 2?

300

NUPD Emergency/Non-Emergency Lines

Emergency: 617-373-3333

Non-Emergency: 617-373-2121

400

This is how to record when the master key is taken out and returned by a staff member.

What is scanning the QR code on the side of the lockbox upon retrieving and returning the card/key?

400
This is one of many situations you would write an Incident Report when on duty.
What are: Roommate conflicts, fire alarms, large gatherings, policy violations found on rounds, damaged property found on rounds, etc?
400

These are the days RAs on duty are expected to complete 3 sets of rounds and when.

When is Weekends, semester breaks, and University Holidays and 9pm, 11pm, 1am, respectively?

400

This is the next person up from RDOC who responds to escalated incidents.

Who is the Administrator on Call (ADOC)?

400

Facilities Customer Service

617-373-2754

500

This is where the master card/key should be at all times while not in use, and should be checked nightly by the person on duty.

What is the lockbox in the RA Staff Office?

500
This is how many times during a duty shift a duty log should be submitted.

What is after each round?

500

These are the things an RA must do when arriving to their duty shift. 

What is tap your husky card on the lockbox to open and verify the master card/key is in the lockbox and complete the lockbox form (QR CODE on lockbox) Verify the duty phone is charged and working.  

500

This is the on call staff member RAs should be calling up to directly when they have questions or concerns.

Who is RDOC?

500

Residential Security Office (RSO)

617-373-3499