Protoclols
Name 2 confidential resources
Bonus points for extra correct answers
CWC
SASA Hotline
CCPH
UHS
UMPD
What does the KICK model stand for?
Knock
Identify
Collect
Knowledge
What should you do before submitting an IR?
Proofread!
Where the time off request form is located
Resources section in Roompact
What is the timeframe RAs need to be in their rooms on weekends
2 AM - 7 AM
When are quiet hours?
Sunday-Thursday 10 P - 9 A
Friday/Saturday 12 A - 12 P
24 hours during Final exam periods
If unsure how to respond to an incident you should ___
Call RDOC
What information goes in the "Respondent(s)" field of the report?
The name of the form you should submit after an event is finished
Event Assessment Form (RD/RHC/ARD/RA)
The time the RAOD is considered to be late if they have not checked in with RDOC by:
8:10 PM
Name the response for a medical emergency
Call UMPD immediately - Contact UHS for less severe medical issues
Call RDOC
Stay with the resident until help arrives
Once help arrives, keep any uninvolved individuals out of the area
Submit an IR
When should incident reports be submitted by
9 AM
What section should you include your name in?
Source of Report
Where can you find the presentations from August RA training?
Cluster folder > Move-in > Student Staff Training
What should you always do when documenting any incident?
"Inform residents you are documenting the situation."
Name the response for a Mental Health Concern
Contact RD of cluster if during business hours, call RDOC outside of business hours
Call UMPD if there is a life-threatening emergency
Submit an IR
After documenting an incident, what should you do?
Check in with the residents and supervisor about the report.
When should you use location category for?
If the incident occurred in a location other than the student's room (ex. laundry room, elevator, lounge, lobby, etc.)
Location of the Practice IR Writing Template
Cluster folder> Staff Meetings
The time frames rounds should be completed during on a Saturday night
8:00 PM-9:00 PM
11:00 PM - 12:00 AM
After 2:00 AM
Nam 4 possible facilities emergencies that would result in your needing to call FSC
Bonus points for every extra correct answer!
Broken door locks
Broken window or window screens that cause a security risk
Main door to building won't secure/latch
Broken pipes, sink, toilets that cause standing water
Card access failure
Exposed electrical wires
Elevator not working
Floods/Flooding
Fire alarm system malfunctions
Loss of heat
Power outage
Sprinkler head activation
Name 3 resources you can contact while responding to an incident
Bonus points for extra correct answers!
UMPD
RDOC
CCPH
CWC
UHS
Res Hall Security
FSC
What should be entered in the "complainant(s)" field?
This field is no longer required/used for these reports. DO NOT write in this field.
Name all of the RA Guiding Documents
RA Expectations
RA Employment Contract
RA Position Description
CBA (bonus points for getting this one too)
The response from an RA should someone from the media ask to speak to you about an incident/situation
Politely decline to comment. Direct the reporter to contact the Office of News and Media Relations.