Check In / Check Out
What is the first step RAs should take when a student arrives to check in?
What is ask for Student ID Card/Student ID number and check for Reserved Assignment in StarRez.
How often should RAs conduct health and safety room checks?
What is once per semester typically.
What is a “missed check-in,” and how much is the NO SHOW fee for the academic year (Fall and Spring)?
What is when a student is not checked in within 48 hours of check in date. No Show Fee for (Fall and Spring) is equal to cancellation fee.
Why is it important for RAs to document some resident interactions in StarRez?
What is to keep everyone in the loop, especially when room change/swaps open and emergency room changes (if needed)
What tab in StarRez shows current Fall room assignments for residents?
What is the dashboard tab under Fall 2025 Apps and Assignments.
Where can you verify a student's assignment and confirm if they are eligible to check in?
StarRez Res 360 Screen
You see a room that's supposed to be vacant but clearly has belongings inside. What should you do next?
What is check StarRez for confirmation that room is not reserved for student and bag/tag belongings.
Where can you find a list of students who haven’t checked in for Fall 2025 within StarRez?
If a student disputes a charge, what kind of documentation strengthens your case?
What is date stamped pictures showing damage was made before resident moved in/not caused by resident moving in.
What’s are the 2 easiest way to search for a resident using their student ID in StarRez?
What is search bar on dashboard page (upper right corner) & Entries under MAIN tab.
What should you do if a student shows up early for check-in and doesn’t have access?
What is contact AC first to determine next steps.
What’s one thing you must document during a room walks to avoid potential billing confusion later?
What is any damage to walls, floors, or existing furniture in room caused by previous residents.
What are the next steps if a student hasn’t checked in within 48 hours of move-in?
What is Assignments team will be notified, and will process a cancellation of the application and reserved booking & charge the student a no show fee.
How do you label notes in StarRez to make them easily searchable for professional staff?
What is by using specific note type from the drop down menu on notes for Student concern/parent/guardian/Call List/Student Staff
How often do we offer Room Changes and Swaps during an ACADEMIC YEAR?
Twice - Once in Fall (around labor day) and once in Spring (around first week in February)
How does billing get affected if a resident switches rooms mid-semester?
What is Billing is prorated for the time they stayed in original room and billing starts from approved move date to end of semester for NEW room.
If damage is found during a room check, what should the RA do next in StarRez?
Who do you notify internally when a student hasn’t checked in and their room is still vacant?
Who is AC's and Assignments Team.
Which staff member(s) is responsible for making changes to student housing assignments?
How often during your shift should you be checking StarRez? (At minimum)
What is at least twice during your shift. At the start of your shift and toward the end of your shift. + anytime a resident h
Note: During busy times like move in week, room changes/swaps etc. StarRez should be checked frequently as students are applying and being assigned throughout the day.
True or False: If an RA mistakenly checked a student in on StarRez, you are unable to reverse the CHECK IN by clicking UNDO CHECK IN option?
What is TRUE.
A student moves out after finals without notifying anyone. How could this impact billing, and what’s your role in this process?
What is the student/Resident could be charged improper check out as a result of not completing Express Check Out form or checking out with a desk worker. Your role as an RA is responsible for ensuring that the residents are aware of this procedure during RA floor meeting to alleviate any uncertainty later.
What is False. No show fees for Fall/Spring are equal to the cancellation fee. No show fee for summer housing is the full cost of the room they were assigned to.
Desk workers have the ability to make notes to student Res 360 profile directly in the housing system.
What is TRUE.
How many TOTAL bedspaces do we have on campus (non-affiliated) for 2025-2026 academic year?
Bonus Points: Expanded capacity bed count
What is 3945 bedspaces (normal capacity)
Expanded capacity : 4132 bedspaces