Duty
What do you carry with you at all times while on duty? And what time do you check in for duty?
Duty Phone. Between 4:50-5pm.
What does "RA Programming" refer to?
Events or initiatives RAs plan to engage their community and meet learning outcomes.
A resident is stuck in the elevator.
Who should you call first? Second?
WSUPD and then CDOD.
Where can students go for mental health counseling?
Counseling and Psychological Services (CAPS)
What is an Incident Report (IR)?
A written document detailing a policy violation or concerning incident.
What is the purpose of conducting rounds during your duty shift? And what times are rounds?
To ensure resident safety, identify policy violations, and check for maintenance issues.
Duty rounds: Weekdays (7pm & 11pm); Weekdays (7pm, 11pm, & 1am)
What are the 3 pillars commonly used in programming models?
1. Academic Engagement & Success
2. Personal Responsibility & Development
3. Warrior Pride
A resident tells you they’re experiencing suicidal thoughts. What should you do?
Stay with them, contact emergency services (if needed), and notify the on-call professional (CDOD).
This office provides academic support such as tutoring or success coaching.
Academic Success Center
True or False: You should wait 24 hours before submitting an incident report.
False- you should submit an incident report immediately after an incident
If you find a propped door during rounds, what should you do?
Close the door and document it in your duty log/rounds report. Only if someone is NOT in the room.
Bulletin Boards: First Monday of every month
Calendar: First of every month
Proposal Due Dates: Every 15th of the month prior
You are walking in the hallway and notice that there is a small fire in the hallway. What are the steps you would take to resolve the issue?
1. Use the nearest fire extinguisher
2. If the fire is still active, pull the nearest fire alarm
3. Call WSUPD, followed by the CDOD/RAOD (if not already present)
4. Make your way to the entrance to assist with evacuations
Where would you refer a student needing accommodations for a disability?
Student Disability Services (SDS)
which article of the community living guide would this inicident violate: A resident sneaks in her boyfriend without checking him in.
A) Artice 8 (free access)
B) Article 12 (harassment)
C) Article 10 (guests)
C) Article 10 (guests)
What time are quiet hours enforced on weekdays? Weekends?
10pm-9am (weekday)
11pm-9am (weekend)
You hosted a community game night, but only two residents showed up. What are two productive things you should do after the event?
1. Upload Attendance
2. Think of ways to improve attendance for the future
During a medical emergency, what should you avoid doing?
Giving medication, touching the resident, making a diagnosis, or transporting the resident yourself
A student lost their WSU OneCard. What building & floor would you direct a resident to?
Welcome Center - 2nd Floor
A resident came to you letting you know that their laundry got stuck in the washer or dryer. What are two things you should do?
1) Have them make a WASH Ticket/Contact WASH customer service
2) Write an FYI IR
While on duty, you receive simultaneous reports of a noise complaint on the third floor and a strong smell of marijuana on the first floor. You are alone during rounds. What should you do, and why?
Prioritize the more serious policy violation—in this case, the smell of marijuana—by identifying the source of the scent. Document your response (FYI IR), contact the on-call professional staff if you see marijuana, and handle the noise complaint afterward.
This approach ensures safety and adherence to legal policies, while also showing sound judgment in triaging incidents.
You notice residents in your community aren't attending your programs, but they often gather in the lounge. How could you turn this observation into a successful program opportunity?
Use the lounge as your program space to meet residents where they already are. Plan a low-key, drop-in style event (like a snack bar, trivia night, or quick craft) to spark interaction. Ask residents what activities they'd enjoy and use that feedback to plan future events that match their interests.
A resident is highly intoxicated, unresponsive, and breathing irregularly. What steps do you take?
Call emergency services (WSUPD), monitor their breathing, have a bystander/roommate place them in recovery position--NOT YOU, and notify on-call staff (RAOD if not already present and CDOD).
A resident is experiencing food insecurity. Name a resource you could connect them with.
Dean of Students Office or The W Thrift & Pantry
**TW Mental Health Crisis**
A resident mentions not wanting to be alive anymore and mentions suicidal ideation. What is the first step you would take according to mental health first aid training?
A. Stay with them and contact campus police immediately, without asking questions.
B. Assess for risk of suicide or harm by asking direct, compassionate questions. Notify CD/CDOD.
C. Suggest they take a break, rest, and talk to you later when they feel calmer.
B. Assess for risk of suicide or harm by asking direct, compassionate questions. Notify CD/CDOD