REFERRALS
An important communication skill when deciding to refer a resident to the counseling center
What is listening?
Poor eye contact, distractions, interruptions and judgement
What is behavior that disrupts communication?
An external event or circumstance that causes an uncomfortable response.
What is a trigger?
The best choice when deciding how to respond to resident concerns is as a helper or rescuer.
What is a helper?
A situation that poses an imminent threat to an individual or property
What is a crisis?
Is telling a resident they should visit the counseling center a referral or suggestion?
What is a suggestion?
A safe place to talk in the Tawes Building, Fireside Lounge
What is the Center for Counseling and Student Development?
Physical, mental, emotional, spiritual and social
What are 5 dimensions of self-care?
Conversations with residents should be kept confidential, yes, no or maybe
What is it depends?
What is maybe?
Confusion, frustrated, hyper, agitated, anxious
What are signs someone may be experiencing a crisis?
A legal protection that applies to information communicated in the counseling center.
What is confidentiality?
What is privileged communication?
Listening skill includes affirmations and paraphrasing
What is active listening?
Healthy diet, exercise, self-care
What are some commonly neglected self-care components?
2 common reasons students visit the counseling center
What are anxiety and depression?
Do: get help, be honest, talk
Don't: offer promises you can't keep, offer hollow reassurances, keep secrets
What should a RA do and not do in response to suicidal student?
The 2 locations on-campus where sexual assault can be reported anonymously and confidentially
What is the Center for Counseling and Student Development and the Community Health Center?
A type of question that does not limit the speaker to a set of responses
What is an open-ended question?
Deep breathing, journal writing, meditation and counseling
What are some strategies to engage in self-care?
Listen, empathize, normalize, support, remember your role
How should you communicate with a student in distress?
The 10th leading cause of death nationwide.
What is suicide?
An important factor when deciding to refer a student to the counseling center
What is the ability to function?
Nodding, eye contact and leaning forward are examples of what type of communication
What is non-verbal communication?
Affirmation/positive self-talk are part of emotional wellness. Name 3 positive traits about your teammates.
Hard working, smart, considerate, etc.
Establish control, assess, listen, be decisive, follow-up
What are some helpful steps to handle a crisis?
3 natural responses to a crisis or traumatic event
What is fight, flight or freeze?