Policy and Procedures
What time does guest visitation end on Thursdays?
What is 12am?
How many rounds are required on a typical duty night?
What is 3 rounds Sunday-Wednesday, 4 rounds Thursday-Saturday?
What is the first step in mediating a roommate conflict?
What is schedule a private meeting with both roommates to discuss the issue calmly?
What is the minimum number of programs an RA must complete per semester?
2-3 programs.
Where are the Academic Navigators located?
Marcus Foster 3rd Floor!
Why is it important to communicate with your duty partner during rounds?
To ensure safety and consistent coverage.
How do you submit an incident report?
What is Maxient?
What does 'all hands on deck' mean on Thursday?
What is all RA's are available and present on their floors to monitor residents and handle noise complaints?
What is the most important thing to avoid during a heated discussion?
What is Interrupting or reacting emotionally; instead, stay neutral and composed?
How do you submit a Program Proposal?
Through the Program Planner Link
Where is the Financial Aid Office?
In Burleigh Hall 3rd floor
What’s the best way to handle a miscommunication with a fellow RA?
Address it directly and respectfully to find a resolution or ask Ms. Cali for assistance
What is the maximum desk coverage cap for RAs in a week?
What is 12 hours?
What is the first step you should take when responding to a noise complaint?
What is Check if its 3 doors Down the hall?
What is an effective way to de-escalate a loud or emotional group conflict?
What is use a calm tone, sperate individuals if necessary, and set clear expectations?
Name all the letter for VALUES
Volunteerism, academic success, leadership, utilizing resources, embracing diversity, and social responsibility
Name one mental health resource available on campus.
The Counseling Center
Name one benefit of holding regular staff meetings.
Improved communication and team collaboration.
What is the protocol for handling a lockout?
What is Call Public Safety First 2 free 25 and Housing Violation 3rd time?
What should you do if an incident involves illegal substances?
What is Call Public Safety and RD Cali before entering the room?
What phrase can help you validate someone’s feelings during de-escalation?
What is "I understand why you feel this way; let's work together to resolve it."?
What is the deadline for submitting your first program proposal for February?
January 29, 2024
What is the process for reporting a maintenance issue?
The Facility Tree Link
What should you do if you’re running late for a shift?
Inform your supervisor or duty partner immediately.
Name 2 reasons why a room damage check is necessary?
What is for safety of the student and to identify and room damages?
How late does Thursday on-call duty extend?
What is 1am?
If someone becomes physically aggressive or unresponsive to verbal de-escalation, what should you do? Call Public Safety for help
Call Public Safety and Ms.Cali immediately and ensure your safety.
How do you market your program effectively to residents?
Flyers, social media, word of mouth, and Cheyney Hub.
If you need help with a housing concern, where do you and the specific location.
The Housing Office Marcus Foster 1st Floor across from the game room
How can you contribute to a positive team environment?
Be supportive, communicate effectively, and fulfill your responsibilities.