Inability for hospital to adequately cover nursing staff
What is Nursing Shortage
100
Sharply ironical taunt; sneering or cutting remark
What is sarcasm
100
A policy for staff and administration aimed at preventing intimidating and/or disruptive behaviors, or anything that could fit into a bullying or aggression category.
What is What is zero tolerance policy
100
69% of staff members have felt pressured to complete an unsafe medication order
What is medication error
100
Common made up term used to described seasoned professionals nurses that use intimidation and other abusive behaviors to new nurses
What is eat their young
200
Fatigue, weight-loss, night mares, angina
What is PTSD/ Anxiety
200
Casual or unconstrained conversation or reports about other people, typically involving details that are not confirmed as being true
What is gossip
200
Protects those who report an incident or cooperate in the investigation of intimidating, disruptive, or unprofessional behavior
What is Non-retaliation Clause
200
TJC attributes lack of teamwork and ineffective communication to ___ % of sentinel events resulting in death, injury, or permanent loss of function
What is 24%
200
What kind of nurses is usually the bully?
What is experienced nurses
300
Low self esteem, difficulty concentrating, empty feeling, loss of interest
What is Depression
300
The practice of singling out any party for unmerited negative treatment or blame
What is scapegoating
300
Such as suspension, termination, reports to professional licensure bodies, for any staff participating in bullying behaviors
What is Procedures for Disciplinary Action
300
New nurses needing answers about unfamiliar procedures, treatments, or drugs will receive unprofessional answers
or criticism instead. Such treatment causes nurses to
What is deliver unsafe care
300
Who is usually a victim of RA?
What is new nurses/ student nurses
400
Psychological syndrome of exhaustion, cynicism and efficiency that is experienced by 66 % of new graduates
What is burnout
400
Degradation, dishonor or shame
What is humiliate
400
During orientation, each new employee should receive a statement regarding appropriate/desired workplace behaviors and attitudes. This statement should also be displayed around the agency
What is statement of expectations
400
When hospitals implemented stress-prevention activities, medication errors declined by __%, and malpractice claims declined by 70%.
What is 50%
400
What is the term for described as aggressive and destructive behavior of the nurses against each other?
What is horizontal or lateral violence
500
Decreased quality and productivity leads to
What is poor patient satisfaction
500
Make someone or something seem unimportant
What is belittling
500
Excellence in patient care flourishes in an environment built on
What is open communication
500
Patient may lose respect for their nurse which can lead to loss of feeling ______
What is safe
500
What do Canada, scandainavia and the UK have to protect their workers?