Slackers
This is the channel where you can locate the current SOD
What is PS-phones
Free Play!
First to send me a picture or video of a fork that needs to be rotated wins!
Wahooooo!
These 2 bike models have 4 inch wide tires
What is the RadRover and RadMini/Expand
A customer states they are having trouble shifting to 1st gear on their brand new bike.
According to the QA Compendium, what is the max time you should have a customer on hold before checking in?
If a WI comes in on cxone and the Accept button is greyed out, what is the first thing you do to TS it?
What is clear cookies and cache!
Customer calls in and says their SI battery is not charging. What fuses do we ask them to change?
Trick question, we don't!
Has a payload capacity of 350 lbs
What is the RadWagon
A customer calls in and states that they are seeing green on their tire tread. What is the fix and is it covered by warranty?
Replacement tires and no.
When was the Warranty Labor SOP created?
What is 11/6/2022
Free Play!
Find me a picture of Fletcher on a kayak.
Booyah!
Customer calls in stating their RR6+ will turn on, but they don't get motor power. What helpdesk article are you sending?
What is error 25 troubleshooting
Name the two single speed bikes that we offer.
What are RadRunner (1+2) and RadMission
A customer calls in and says they are experiencing an error 30 and they want to take it to a bike shop to figure out which component is throwing the error.
Troubleshooting is not covered under warranty.
According to CS discount SOP which discount needs a supervisor approval?
What is CS5
Free Play
First team to send me the GIF of the PAWLS ratcheting system and/or the 'donk' gets these points
Great work!
What error code is a customer experiencing when the 0 and 1 are flashing on their LED display?
What is an error 23
This bike comes shipped with the passenger package.
What is the RadRunner Plus
Free Play
First team to send me the direct quote from the warranty about documentation before sending out covered components wins these points.
What is: “RPB WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.”
Where in the US do we not ship?
What are Alaska and Hawaii
Which channel is used for questions on orders that have an IF record, but no tracking label?
#Cx-order-management
Dropout width of the RadRunner 2
What is 167 mm
These bikes come stocked with the LED display
What is the RadRunner, RadExpand and Radmission
Free play:
First team to send me the snippet from the website you would send customers calling in reporting they did not receive shimano brake levers.
Per the Rad bike product page: "To ensure uninterrupted shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility."
Missing this from an order on shopify will hold it in limbo and not let an order go through
What is the customers phone number