Serving Guests 101
All About the MONEY
Yummy in my Tummy
Upsells
Newcomers
100
VIP guest keep us on our toes but having served 360 in Quarter 2 proves we have this under control.
What is Concierge and Guest Experience Manager?
100
From January to May we have made the Radisson Blu the choice hotel for a good night's sleep bringing in over 6million in revenue.
What are guestrooms?
100
Our new ice cold selection of alcohol has added spunk to over 15,000 guests.
What is tap beer?
100
Saving the Earth is a group task and the Front Office team has maximized on their efforts by enrolling over 1,000 guests in this program to reduce our water usage.
What is Blu Planet?
100
I moved here from our sister property down the street and I have a Yes I Can spirit that can't be beat!!
Who is Daniel Lundin- Director of Guest Services?
200
Pleasing 44,041 guests is not an easy task but this department works extremely hard to make our guestrooms sparkle!
What is Housekeeping?
200
Our newest rotisserie edition to the menu generated over $14,000 in revenue since the Spring roll out.
What are the sriracha maple glazed chicken wings?
200
This limited specialty burger was a fiery hit with only 3 weeks on the menu and nearly 150 sold.
What is the Angry Bison Burger?
200
The selling competition between servers in the restaurant and all of the new food choices were a key driver in this 38% increase from last year.
What are combined food sales?
200
Elevating the guest experience in our exclusive lounge is my job but chat with me and you will find out that my child is my world.
Who is Dennis Obanor- Business Class Lounge Host?
300
47,807 guests have enjoyed tasty eats and signature cocktails with us.
What is FireLake Grillhouse and Cocktail Bar?
300
We racked in a total of $3,355,234 with our tasty menu items and drinks.
What is Food and Beverage Revenue?
300
FireLake's spicy twist on a traditional southern side dish has received rave reviews from everyone who has tried it.
What is cornbread with ghost pepper cheese?
300
Since the company-wide overhaul of this program at the beginning of the year, our team has increased participation drastically with nearly 5,000 new enrollees now eligible for tons of amenities and hotel stays.
What is Club Carlson?
300
Making rooms glorious at the Radisson Blu is how I pay my bills but just a few months ago I called Ethiopia home and I'm excited about my new adventures in America.
Who is Sukeyna Mohamed- Room Attendant?