General
We log in to Sirvoy/Booking/Airbnb with?
A) Rafiki's account
B) Your own account
C) Hashisha's account
D) Your manager's account
B) Your own account
Roof closes at?
A) 9 PM
B) 10 PM
C) 11 PM
D) Midnight
We post about our events at:
A) End of the day before
B) Start of the day
C) 2 days before
D) After breakfast
A)
Which payment option we do not have?
1. With Card
2. With Google/Apple Pay/PayPal
3. None of the above
4. Cash
We clean rooms/beds
A. After check-out
B. Before check-in
C. Same day it gets booked
D. The morning before check-in
A. After check-out
After our shift, we give the keys of the drawers to?
A) Morad
B) Hashisha
C) To the next person in shifts
D) Leave it in the drawer
C) To the next person in shifts
(Y/N) and why?
No. Mixed gender Egyptian groups are not allowed unless they have a marriage certificate.
Whom do you talk to when there are people who want to go on an organized hiking trip?
1. Morad
2. Hashisha
3. Jimmy Hotel
4. We don't offer that
3. Jimmy Hotel
People pay:
1. at check-in time
2. at check-out time
3. whenever as long as it's during their stay
4. Check-in time and whenever they add any service
4. Check-in time and whenever they add any service
Towels should be given to rooms for:
1. $1/day
2. Depends on the number of nights
3. $1/stay
4. For free
4. For free
We reply to our messages within:
A) 15 mins
B) 10 mins
C) 30 mins
D) One hour
People can invite their friends anytime to any of our events/activities?
Not before they ask us.
Reminders of events are sent at:
A) 10 AM, 1 and 5 PM
B) 9 AM, 12 and 4 PM
C) 11 AM and 3 PM
D) After breakfast, 1 PM and 4 PM
D)
1. Egyptian bank account transfer
2. Wise and our Euro account
3. On arrival
4. Vodafone cash
2. Wise and our Euro account
We receive money in any currency? Y or N and why?
No, only in EGP, EUROS, DOLLARS and ENGLISH POUND
We would like a 1 day or more off that is not already scheduled. When and to whom you should tell?
At least 1 week before the date, and to be said to your direct manager and if he doesn't reply or accommodate it, you report to Hashisha.
Someone wants to change his bed to another bed but we are fully booked but not everyone has checked in. What should we do?
1. Check if we had any conversation with this person and make sure they didn't have a specific request.
2. If not, then exchange it with someone else who hasn't checked in yet.
Generally, a one day bike rent includes:
1. A day without overnight stay
2. a day with overnight stay
3. Depends on the agreement with Koka bike for this specific bike.
4. Depends on the bike
1. A day without overnight stay
Someone is coming for 10 days and booking directly with us? What should you do when your receive his message?
1. Give him the discounted rate per night
2. Explain the 50% and 50% 5 days before arrival. The money is non-refundable at this rate unless its 5 days before arrival.
3. After agreement, give him the total to be transferred and the 50% equivalent.
4. Ask about the currency they'd like to pay with
5. Give them the best option
When a traveler who booked from an online channel wants to change something in the booking, whether number of nights or a different room, What should you do?
You would like to change shifts for a day (Temporarily) What should you do?
1. Try and find one of the team who would like to do the exchange.
2. If it doesn't work, talk to your direct manager.
If a change has happened, you need to write on the group what you have reached.
I like one of the travelers, what should happen?
Silence, listen up or else I'll kill you
What should you do if a traveler is asking about a trip that is not among the trips that we offer?
Call Hashisha/Amir/Morad
Someone wants to cancel 3 days before his check in time? What should you do?
You cancel normally but you deduct the first two nights and ask Morad/Hashisha to send him the money back the same way he sent it.
Someone has euros and wants to pay our accommodation. What should you do?
I'll state the model answer now, look at me hahahah