E2E
Where do you leave your notes about an application in E2E?
Case comments
What document must be submitted within 90 days of the application date.
NTQ
An applicant who recently obtained a voucher has applied for RAFT to cover the security deposit, first month's rent, and last month's rent in order to move to a new unit. Would this situation be considered an eligible housing crisis for RAFT assistance?
No, no eligible crisis
How many RAA’s process RAFT Homeowner applications?
4
What the acronym RAFT stands for?
Residential Assistance for Families in Transition
Where can I identify if the tenant application is a utility only?
On case header section if “No LL payment case” is selected or No LL app
RAFT assistance for rental arrears, subsidy households must meet 2 additional requirements beyond the standard RAFT application process. What are they?
Only 6 months of arrears + need good cause
An Applicant visited the office during walk-in hours to inquire about an error they did to their application, adding added the host that they are doubled up with to their moving RAFT application. The applicant is requesting that they be removed. Could a Zendesk ticket be submitted to address this particular issue? If yes, what is the reason and if no, what is the reason?
No. We are unable to remove household members. Due to the household composition error, the TT would need to withdraw this application and reapply with the correct household members.
Name at least 1 example when RAFT can’t assist with utilities.
Winter moratorium or protection (no shut off) or in name of someone not in household (no crisis) or no longer residing in that unit
When an applicant is moving into a new unit and needs to have utility services turned on in their name but has outstanding utility debt from a previous residence. Would this situation be considered an eligible housing crisis for RAFT assistance?
Yes, Utility (transfer services)
What is the purpose of reviewing for duplicates in your E2E?
To identify RAFT dollars used within last 12 months
A tenant has applied for startup costs to move with an application date of Oct 28, 2024, but received RAFT for $7000 November 15, 2023, for rent arrears with a prior application. Is this household eligible for the current application? If not, what are the reasons for ineligibility?
No, maxed out of funds.
A tenant, who recently suffered a substance abuse relapse and stayed at a treatment facility after Christmas, is concerned about receiving an eviction notice for unpaid rent during the winter months. The tenant has provided an advocate's letter and a certificate showing completion of a substance abuse treatment program. Does this documentation demonstrate good cause for RAFT?
Yes. Advocate letter and support document connect to nonpayment of rent
RAFT is unable to approve 2 specific types of rental costs, what are they?
Broker fee or stipends
A tenant no longer needs the 3-bedroom unit as their adult children are moving out. The HOH would like to find a smaller, more affordable housing option. Would this situation be considered an eligible housing crisis for RAFT assistance? What is the eligible housing crisis?
Yes. Health/Safety - Downsizing
Where do I manually verify a household income if rejected by MH/DTA?
Related tab, income section
A tenant received furniture with RAFT early 2024 and has applied for RAFT this month for first, security and furniture to move. Is this household eligible for the current application? If not, what are the reasons for ineligibility?
No, moving related expenses may only be paid one move per year per household with the exception of Health/Safety
An LOI was approved by another RAA. Upon reviewing the converted moving application now with your agency, you notice some red flags. You go over it with your supervisor and both suspect that the application is fraudulent. What do you do?
deny for suspected fraud + send denial
A household that recently exited an EA shelter received a shut-off notice and visited the office during walk-in hours to inquire about the status of their open RAFT application. Is this household eligible for the current application? If not, what are the reasons for ineligibility?
No. If the tenant is receiving HomeBASE assistance, the agency must first determine whether those funds have been fully exhausted. Once the HomeBASE funds are exhausted, the household can then apply for RAFT with an eligible housing crisis
Would a lease non-renewal agreed between tenant and landlord be considered an eligible housing crisis for RAFT assistance?
No
In the E2E, there are a total of 6 "Reason for Denial" options available. Please list at least 3 of these options.
Over income, maxed benefits, no eligible crisis, no funding, other, suspected fraud
List the 8 eligible housing crises for renter assistance (excludes homeowner crisis)
NTQ, Eviction, Doubled up, Health/Safety, DV, Natural Disaster, UTL, Other
The LOI indicates there were 3 household members, but the housing crisis document shows that only 1 was actually living in the recovery home. The other 2 members were residing elsewhere, and there was no documentation of their living situation in the RAFT case file. Is this household eligible for the current application? If not, what are the reasons for their ineligibility?
No. There is no housing crisis documentation for the other members of the application. If the other member is not in an active crisis to move, RAFT can only assist financially with the portion of funds for the TT with the eligible crisis.
Does this specific TPP letter from this provider demonstrate good cause for RAFT?
No. Letter – Not signed, no connection on how inability to pay rent connects to the months owed.
What are the 7 items a NTQ needs to have?
(See screenshot from admin plan)