Who???
Who do you work for?
Who is The name of my company is Rainmakers Solutions, the centers for Medicare and Medicaid or CMS hired us to evaluate your experience in dealing with the QIO's
What does CMS stand for
Centers for Medicare & Medicaid Services
How many total regions are there that Kepro and Livanta cover?
What is "10"
Will my survey results be made public?
What is "No, this information is private and used only to improve people's exp. with the BFCC-QIOs.
What is a SOW?
What is Scope of work, or Statement of work
Who is Livanta/Kepro?
A beneficiary and family centered care quality improvement oganization authorized by CMS to review medical services provided to people with Medicare
What is the address to your location?
We are a remote company headquartered in Arizona and Maryland, but I am calling from Rockville MD.
How did you get my name?
We got your name when you filed a complaint/appeal. We are following up now to learn about your experiences with your BFCC-QIO.
Will doing or not doing the survey effect my benefits?
What is "No, doing or not doing the survey will not affect your Medicare benefits or payments"
What two response categories exist but are never mentioned to Bene/Bene Reps?
What is: Don't know/ Refused
Who can I call to verify the legitimacy of this survey?
If you would like, I can give you the name and phone number of the person at the top: Mr. David Bercham. You can call him at 703-328-6528.
What is the purpose of this survey
What is "we want to hear about your exp. with the Medicare complaints and appeals process.
How do I know my feedback is going to make a difference?
What is "Your feedback is very important because it will help the BFCC-QIOs improve their process and help you better in the future.
Can someone do the survey for me?
What is "You are unique and special. Your participation is very important. We want to make sure we hear from all kinds of people across the country. Only you can tell your story about what happened and how you felt.
Finish the Sentence from training. "I didn't say we should ___ _____"
What is "Love him"
Who is the Chief Operating Officer (COO) of Rainmakers Strategic Solutions?
Who is " Doug Taylor"
What are the 3 D's of Geriatric Psychiatry?
What is "Dementia, Delirium, Depression".
HOW MANY QUESTIONS ARE ON THE SURVEY?
FOR APPEALS: There are a maximum of 17
FOR COMPLAINTS – IMMEDIATE ADVOCACY: There are a maximum of 15 questions and the
FOR COMPLAINTS – MEDICAL RECORD REVIEW: There are a maximum of 16 questions and the
I'm unhappy with the decision...
What is " if you are unhappy with the decision, you may appeal the decision to an Administrative Law Judge (ALJ) at the law office of Medicare Hearings and Appeals (OMHA).
Finish the sentence "The QIO is responsible for"
What is "The QIO is responsible for collecting information, coordinating the process of your Appeal/Complaint, and determining the outcome of your Appeal/Complaint"
Who is our Contracting Officer's Representative (COR) at CMS?
Who is "Kaysha Meredith"
What is the FULL NAME of the BFCC-SC
Beneficiary and Family Centered care Survey Center
How do I know that my feedback is going to make a difference, and it is not just a waste of my time?
Your feedback is very important because it will help the BFCC- QIOs improve their process and help you better in the future.
What are the three matters of compliance that MUST be mentioned on EVERY phone survey?
1. Who we are and where we are calling from.
2. 15 min time requirement
3. Monitored and recorded
What REGIONS are Livanta responsible for and what REGIONS is Kepro responsible for?
What is Livanta (2,3, 5,7,9) Kepro (1,4,6,8,10)