FRONT OFFICE
The amount of days in advance that we should be calling patients to confirm their dental appt
What is 1 week - then 2 days - then 1 day?
What is a 6month CCX (continuing care exam)?
This is the expected process for the dentist to complete when a new patient is seeing them for the first time
What is the 'Meet & Greet'?
This is the column used for all CCX related appts
What is the 3rd column?
The form that is required when a patient has two or more active dental insurances
What is a COB form? (Coordination of Benefits)
This item needs to be checked ___ days in advance to ensure that we can keep the patient's follow up appt for their prosthesis
What is a case? & 2-3
This action is completed when the treating dentist comes up to the front to grab the HC for a proper introduction with the patient and to re-explain the treatment in the operatory
What is the 'HC Handoff'?
These are the proper adjunctive services to include on all hygiene scheduled appts
The required information needing to be verified before determining if a new insurance will pay for a bridge or denture for a tooth that is already extracted
What is the Missing Tooth Clause?
This is the lab that we use to send out implant related cases
What is Mahwah? (Or what is Neo?)
This is the required greeting when answering the phone for any patient that calls in
What is 'Thank you for choosing Rainsprings Dental Group. My name is ____. How may I assist you'?
This is the time frame that schedules are expected to be checked in advance to determine opportunities or mistakes made
What is 2 days?
The workqueue that stores claims when additional information is needed before we can resubmit to insurance
What is 'Claim Action Needed' or RIs?
This is the frequency regarding how often you would need to change the main trap
This is asked for, from the patient, at the end of every positive patient experience
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What is a google review?
This is the type(s) of dental restoration(s) treatment planned for a single missing tooth (Most commonly used)
What is a zirconia implant or zirconia bridge?
The place where you can go to find 'Whats New In Epic'
What is 'In Basket'?
This is the proper PPE to wear on the job
What is eyewear, mask, gloves, & lab jackets?
These are the colors provided on the Snapboard to indicate what stage of the appt process the patient is at
What is..
Beige - Scheduled
Pink - Signed In
Blue - Checked In
Dark Grey - Checked Out
Red - No Show
What is a CBCT, a pano (within 6months), and a detailed referral?