Medicare/Medicaid
How often do you check Same or Similar?
EVERYTIME!
Annually
We have an walk test showing only the Room air at rest SAT and Recovery SAT 90%. Do we accept this?
Yes. As long as the Room air SAT is 88% or lower.
Where do you go for training?
VGM app in your app desktop.
What is a PAP vs BiPAP?
PAP - Positive Airway Pressure (pushes pressure in)
BiPAP- Bi level Positive Airway Pressure (works with breathing in and out)
Will Medicare cover Bathroom items?
NO
What is the Interpreter line and where can you find it?
Teams- Raleigh Notebook and Interpreter services
Do we provide liquid gas?
No
Is there anything we do not deliver?
Anything a patient can pickup at the store unless they are getting a delivery of bigger items.
What is the compliance?
Patient has to meet compliance any 30 days within a 90 day period and use the machine at least 4 hrs within that time frame.
No. Must use "Supplier Convenience Upgrade"
Who is Lindsay Armstrong?
The director of Cor Compliance
Patient received 6 tanks on Monday but calls in Thursday wanting to place another order for Friday. Is this ok?
Where are the emergency exits map displayed?
How often will Insurance cover a mask system?
Once every 6 months (mask system includes frame and headgear).
True or False
Medicaid will cover a walker after a patient got a wheelchair within less than a year of each other.
FALSE
What is PPE?
Personal Protective Equipment
Hospice patient calls in needing her concentrator exchange. What steps to do take to help the patient.
We can't. The patient or family needs to contact Hospice!
Who is Clyde?
Our Regional Manager?
What is the policy for a PAP patient whose machine stops working and they are NO LONGER renting the machine?
Patient must rent machine OOP $75 (unless they choose not to) and we send mach to manufacture. If the mach can be fixed, we make the patient aware of costs and they pay the cost of repairs.
Yes, but with an ABN ONLY! If patient refuses to sign ABN, no chair.
How long do we have to respond to a patient complaint?
5 calendar days via phone call, email or fax.
14 days for written resolution sent to patient from Adapt compliance.
How long is the does a patient have to switch providers? What is the time frame of that contract?
Less than a year.
5 year contract.
3 years billing
2 maintenance
What is RF Smart?
Scanning system that helps us manage our inventory.
What is needed to provide O2 bleed in?
We need an RX but also an ONO testing showing the SATS drop while still using the PAP mach.