Medicare/Medicaid
True or False
Medicaid can be used as both a primary or secondary policy?
YES!!
Where can patients file a complaint?
By filling out the customer satisfaction survey in the welcome guide.
Are patients allowed to pick up tanks in the store?
Yes!
Can a patient smoke while using O2?
Nope... unless you want to blow up!
What is OSA?
80%
What should you have on your person when a compliance comes to visit?
Name Badge
True or False
Patient who has a DX of OSA qualifies for O2.
False. They need to have a sleep titration study and rule out PAP device will help OR if the patient uses PAP still needs O2.
Patient Lift - Lifts the patient out of the bed
Sit to Stand - Helps the patient stand from a sitting position
6 including the one on the mask.
Patient has Medicare and Medicaid, do we need a CC on file if they are going to be renting DME?
What is Disaster and Emergency Preparedness?
Emergency plan established by Adapt for patients who had interruption in their services.
2-3
Who is the Marketing Rep for WakeMed Raleigh?
Lynne J.
What does a patient need to do to help reduce or prevent rain out with their tubing?
They would need to adjust their tubing and humidifier level.
65 or higher
What is OSHA?
Occupational Safety and Health Administration
We receive a prescription to dispense a POC and have the walk test showing a conserving device was used, are we able to dispense?
Yes. ONLY if the walk test was performed with a conserving device.
Patient who has VA insurance is trying to get a Rollator. Are we able to service them.
Unfortunately, no. They MUST go through the VA.
Why did PAP patients stop using the SoClean?
I was causing the motor to break down and voiding their Warranty.
If a patient has Medicare and Humana Medicare which Insurance should be listed first?
Humana Medicare as it is a replacement plan.
What is a HSA or Home Safety Assessment?
Assessment of the home to make sure it is safe for the DME and patient.
During a bad storm, if an O2 patient calls in the get extra tanks are we able to deliver?
No. We are only able to provide what is scheduled. In case of an emergency, they would need to call 911.
Patient got a wheelchair from a family friend. We now received an order for transfer board. Are we able to bill their insurance?
No. Transfer board is an accessory item and if the wheelchair did not go through insurance, they will not cover it.
Who is the Director of PAPs?
Sam Cross