Debit Cards
When can you waive a debit card fee?
When there is fraudulent activity on a debit card.
What are the qualifications for a member to recieve dividends on a Liberty Checking account?
10 Point of Sale transactions for $5.00 or more before the last day of the month.
Automotic payment or direct deposit on member's account.
Where can you find the list of required documents for a business account?
HUB or Meridian Link application under classification for business account.
Rally's rate fee schedule are updated on a ______________ basis.
Monthly
Rally offers payment options such as monthly, _____________, and _______-____________.
Biweekly and semi-monthly
Who can you call to find out why a debit card has been placed in a "Warm" status?
Card Services
If a member mentions that she prefers to write checks for all her bills, what checking account can you offer to her?
Flag Checking
What is the name of the merchant services program that Rally offer's to business members through YOUR referrals?
Evolv
True or False: Member's can deposit a minimum of $1,000.00 to a 3 month CD, 6 month CD, and 12 month CD after opening.
False. Only 3 and 6 month CDs have an "add-on" option to principal.
What are some benefits of a share secured loan?
Responses vary, share other benefits amongst eachother if not all are stated.
What are the daily limits for debit cards?
$500 for ATM Cash Withdrawals; up tp $1,000 and $3,000.00 for purchases and payments.
A member wants to open an account for his son. His son is 15, turning 16 next month. Can you open a minor checking account and print a debit card for the minor?
Minor has to currently be 16 to qualify for a minor checking account and debit card.
What is the minimum daily balance to maintain in a business checking to AVOID the monthly fee for a Simple account? Plus Account?
$2,500.00' $10,000.00 (Refer to Rally Business Rate Fee Schedule)
For a 3 month CD, when is interest credited?
Interest is credited at maturity.
Term Share Secured Loan
Your member mentions he wants to fix his fence at his home, he has a CD that doesn't mature till next year but wants to withdraw the funds and will be charged a penalty. How will you offer the option of a term share secured loan?
How many days does a member have to report a fraudulent transaction on his/her debit card?
60 Days
True or False: An account overdrawn from courtesy pay will charge off at 30 days in the negative.
False. Should the account remain overdrawn beyond 30 days, overdraft privileges will be revoked. The failure to deposit funds to bring to the account to a positive balance by 60 days may result in the overdrawn balance being charged off.
True or False: Business members can only have one checking account per business.
Business members can have more than one checking account (Payroll, Operations,
etc.).
What is the penalty for early withdrawal on a 6 month CD?
180 Days of interest, whether earned or not.
Loan rates cannot exceed ___ % after uprates and discounts are applied.
18%
A member is complaining that his debit card is not working. When researching this member's account, you notice there have been 6 debit cards issued and hot carded just this month. The member's current card has also been hot-carded. What are your next steps?
Responses vary but can include: Asking this member probing questions, looking up notes on Akcelerant, calling card services, educating member on best practices for debit card safety, helping member to sign up for online banking or smart card app.
Liberty Savings
Cross sell a LIBERTY SAVINGS account to the person sitting to your right!
True or False: Business accounts can be opted into overdraft protection and courtesy pay.
True! Reference "Overdraft protection/Courtesy Pay FAQs for Business accounts" on the HUB!
What is the minimum opening balance for an IRA Savings account?
$50.00
Can a member request loan maintenance on a fast track loan? (ie. Changing due dates, changing payment schedules)
Yes, you will process the request by completing the required forms and emailing Loan processors the request.