Non Negotiables Part 1
The New customer behaviors and existing customer behaviors both contain this exact behavior?
What is Compelling Offer of the Referral Program?
According to the behavior chart, these customers should be offered curbside pickup.
What are BOPUIS customers and customers who call the store?
A Mobile Expert earns this percentage of MRC after autopay for an activation.
What is 50%?
The T-Mo Commission structure takes over legacy Sprint’s commission structure at the beginning of this month.
What is August 2020?
Sprint benefits will stay the same until this date, at which point you will be eligible for benefits under T-Mobile
What is January 1, 2021?
The Non-Negotiables requires you to check NBA with this type of customer every time.
What is existing customer?
For BOPUIS customers, ESNs need to be assigned within this amount of time once an order is received.
What is 30 minutes?
Consumer Voice Activations hold a 40% weight in Leaderboard and store leader commission, while four other categories make up __% each.
What is 15%?
A popular add-on to T-Mo Unlimited plans is PlusUP. You earn this percentage of the MRC of PlusUP after adding the service.
What is 100%?
You would find Sprint’s PTO policy under this header of iConnect.
What is Life and Career (then choose Pay and Time, then Time Off and Holidays)?
With every new customer, you are required to clean and show a device with a price tag of less than $___.
What is $750?
Previously we had 9 behaviors split into 3 categories. We now have __ behaviors split into __ categories.
What is 15 and 5?
A Mobile Expert earns 15% commission for this category of accessories.
What is Charging & Protection?
P360, or Protection 360, is commissionable at a flat rate of $__ per qualifying add.
What is $8?
A full time employee who is eligible for tuiton assistance can receive reimbursement up to this amount per year?
What is $5250?
You are required to engage your manager during interaction with these two types of customers.
What are New customer and Existing Customer (AAL eligible)?
Role plays and Knowledge Checks with your peers should be happening during this time
What is when you have no customer?
A Mobile Expert earns 5% commissions for these categories of accessories?
What is Audio and Tech?
For a prepaid activation, you earn __% of the MRC at the time of activation and an additional __% of the MRC if the customer renews for a second month.
What is 15% and 10%?
You can apply for reimbursement up to $____ specifically for Non-credit courses, which counts towards your total $5,250 potential reimbursement per calendar year.
What is $2000.
The “No Customer” behaviors are the same as the previous set of "No Customer" behaviors except for this.
What is Confirm Wireless Match Appointments?
We are required to explain safety measures in this situation
What is during incoming phone calls from customers?
With the upside-only multiplier, a Mobile Expert who earned a $1,000 payout, but worked in a store that performed at 106% to target, would get an adjusted payout of this amount.
What is $1060?
Upgrades pay $10 in commission in most cases, except if this situation happens, in which case the payout is only $5.
What is the customer drops Protection 360 during the upgrade?
In addition to tuition reimbursement for accredited courses and degree programs, these other educational programs/fees are now eligible for reimbursement to qualifying Sprint partners.
What are Qualified Certification courses, Exam fees, and Non-credit bearing certificates?