Show:
Random Trivia
More Random Trivia
Even More Random Trivia
Extra Random Trivia
Final Random Trivia
100

TRUE OR FALSE: Change of information can only be received from buyer or co-buyer.

TRUE

100

TRUE OR FALSE:

Ally's original binding contract IS NOT impacted by a divorce or a name change.

TRUE

100
The amount of years in a millennium.
What is 1000?
100

TURNAROUND TIME: for customer information change

Most customer information changes are completed within 3 business days.

100
The painter of the Mona Lisa.
What is Leonardo da Vinci?
200
The school that Harry Potter attended.
What is Hogwarts?
200
The name of the leaning tower in Italy.
What is The Leaning Tower of Pisa?
200

TRUE OR FALSE:

Agents cannot correct obvious typographical errors on a customer, co-buyer or business name.

FALSE

Agents can correct.

ALL changes must be documented in Customer Notepad in CRM. Example correction from Doanld to Donald, Ichael to Michael, etc.

200
Name of the Australian stick or toy designed to come back to you when thrown.
What is A Boomerang?
200
This is the year the Titanic sunk.
What is 1912?
300

REQUEST A CHANGE TO THE TITLE PROCESS

When a customer has a name change such as marriage or divorce the title does not need to be changed to reflect the new name, the customer will be able to make any necessary changes once they receive their PIF title.  However, if the customer is adamant about changing their last name on the title (marriage or divorce only) then we can accommodate the request.


The CSC should attempt to have the DMV fax or mail the request directly to the Title Supplier.  If a written request can't be sent directly to the Title Supplier then the CSC should create a case using the following:

  • Domain:  Other
  • Parent:  Title
  • Child:  Relocation - Retitling

In order for the Title Supplier to complete the transaction the customer's new name must be updated in Advantage and the case comments will need to include why the title is being sent and the DMV's address. (The Title Supplier will not send the title to the customer.) 

The Title Supplier will have to first order the paper title from the state before it can be sent out. Once they receive the paper title they will fulfill the name change request and forward the paper title to the requesting DMV.  

300
Fred Flinstone wears this around his neck.
What is A Tie?
300
The color of Smurfs.
What is Blue?
300
The galaxy that Earth is located in.
What is The Milky Way?
300
The inventor of the telephone.
What is Alexander Graham Bell?
400
The amount of colors there are in a rainbow.
What is 7?
400
The name of Harry Potter's pet owl.
What is Hedwig?
400
The nickname for the bell of the clock at the Palace of Westminster in London.
What is Big Ben?
400
The first element on the periodic table of elements.
What is Hydrogen?
400
Name the 16th president of the United States.
What is Abraham Lincoln?
500

If the customer requests to change their name on the account, how do you handle the call?

  1. In order for the last name to be changed, advise the customer to mail to:
    PO Box 380901,
    Bloomington, MN  55438,
  2. A copy of a legal document marriage certificate or divorce decree
  3. A copy of driver’s license
  4. A copy of social security card, etc.,)

Advise the customer to include their account number on the documentation that they fax over so that the account may be identified. 

500
The plant that giant pandas normally eat.
What is Bamboo?
500
This is the capital of England.
What is London?
500
This is the capital of Hawaii.
What is Honolulu?
500

Frozen water makes this substance.

What is Ice?