Crypto
The hours that customers can trade crypto on Robinhood.
24 hrs, all day, etc
The default security feature all accounts have. This feature is removed or negated when 2fac is added.
Trusted devices
When the customer has told us not to honor a specific transaction before the transaction is actually processed
Stop payment
These are the three pieces of information that we must verify when examining an ID
DOB, Name & expiration
This order type guarantees the price but not the execution
Limit order
Crypto shows as these movements in the MO activity page.
Coin
Where cases for 2fac should be escalated.
CX Security
Customers who participate in sweeps MUST be opted into one of these three program banks
Citi bank, US Bank, Wells Fargo bank
This is the first step you should take after you see a customer has a reversal for $100 and a positive cash balance.
Check to see if its the customers first offense
The default method used by RH to select Tax lots
FIFO
Robinhood allows customers to trade in these three coin families
Ethereum, Bitcoin, and Altcoin
These features are not available in a cash account( name 2)
Instant deposit, instant settlement, options, margin
Timeframe for deposits to be swept to the program bank
T+1
Where you escalate after seeing a restriction for Fraud Ops on an account with a transfer reversal
CX Security team
Becky wants to make sure her stock is sold for the next best available market price IF it drops down in price to 10 dollars. Becky’s requested order types is known as ___
Sell stop
During this time period, Robinhood performs maintenance and crypto orders are queued
EVERY DAY FROM 5:30-6:05 PM EST
The rule that requires RH to disclose customer information to the Issuer whose investments they hold.
14b-1(c)
The NOA return code seen when a customer has Insufficient funds
R01
This is where you can access the ACH Restriction tool.
The Restrictions/Call tab in MO
IPOs happen in this market
Primary Market
Residents of these states are not currently eligible to trade crypto with RH
Nevada, Hawaii, New Hampshire, West Virginia
This is the longest period a customer can remain outside of the US before risking an account closure.
6 months
Two types of stop payment that can be entered into MO
Debit card, Non Originated ACH
To Whom/Where do we direct customers seeking their property funds after escheatment on an account.
The respective government office
These are two types of options contracts
Call & Puts