Premise
PC walked into a gas station where an employee was mopping the floor. PC stated that she took about 7 steps and fell on the wet floor, where no "wet floor" signs were posted. Incident report was completed and PC got treatment immediately after. Can we sign?
What is No? TD due to employee actively mopping in the area
PC was involved in a MVA on 6/21, where OD was charged at fault. PC vehicle has a softball size dent and is a 2024 Tesla. PC got TX and OD has insurance. Can we sign?
What is no? TD due to property damage being insufficient
You make a Netfly call and PC tells you right at the beginning of the call that they only want their Police Report. How do you respond?
What is use Netfly scripting "I'm going to help locate your report, so don't worry about that at all, no strings and proceed with getting intake information. - Reassure PC that we will obtain copy of PR for them and keep process moving.
PC was involved in a MVA at a 4 way stop. OD ran stop sign and hit PC on the side of their vehicle. Police came to the scene and PC is unsure if anyone was charged at fault. What additional information is needed to sign such a case?
What is Witnesses or footage of MVA? 4 way stop accidents are typically always he said she said.
What substatuses should not be used by intake for Rejected Leads and should only be used by Admin?
What is Rejected- Not a Case Disengaged?
PC went to nail salon and stated that the nail technician pushed one of the utensils too fair up under her nail. She stated that she ended up having numbness in her finger and went to the ER 7 days after incident. PC stated that she called to speak with one of the employees a week later. Can we sign or TD?
What is TD? No incident report completed and no TX until 7 days later
In order for a Med Mal case to meet criteria what type of injuries must be present?
What is Permanent injuries?
What states do we have Netfly leads in?
What is GA & VA?
PC was involved in a MVA on 4.5.2025. They were taken to ER after incident used Health Insurance and OD was charged at fault. NC Hwy Patrol completed report and provided PC with OD insurance. Can we sign?
What is TD? NC criteria no HI to be used for treatment if it has been over 30 days since incident
If we sign a PC and they have a companion that was involved in the accident too, how can we get the companion on the line to sign them?
What is ask PC to three way call the companion or tell them to have companion call us? Enter the companions name & number as a related contact in LD under PCs file.
PC was at Walmart. They reached to the top shelf to grab an item, which caused another item next to it to fall onto their foot. PC was taken to ER via EMS after incident and a report was complete. Can we sign?
What is no? TD due to PC actively grabbing items in the area and no proof of negligence
PC calls in for slip and fall while visiting a friend in the hospital? How should the case type be listed?
What is Premise? PC was not patient in medical facility at time of incident
If PC asks where you are calling from at beginning of the Netfly call, how do you respond?
What is "Yeah sure! We're Monge and Associates. We help people get accident reports?"
PC was involved in MVA on 3/2/25. PC stated that they were charged at fault, but they went to court and stated that the OD was at fault. Can we sign or TD?
What is TD? If PC is initially charged at fault for collision we would not be able to assist until SI OR DUI
What are the most important attributes of a call?
Name any
What is Empathy, Positive Tone, Reassurance, Active Listening, and Confidence?
PC was at a restaurant inside of a casino and ordered a burger. The PC told the staff she was allergic to onions. When the PC received her order she bit into her burger and went into anaphylactic shock due to there being onions on the burger. After further questioning, PC stated that the onions on the burger were visible and she still ate it. PC spent 2 days in the ER and has 20k in medical bills. Can we sign?
What is No, this is a TD. Onions on a burger are clearly visible. If onions were chopped up and not visible, then we would possibly have a case.
If a PC was rear-ended by their coworker while on the clock, which type of case(s) would this classify as?
What is a WC case? Due to fault and cause of accident being employer or employee
What are the two main things we are selling PCs on during Netfly calls?
What is ourselves and the firm?
In WA state on 2/6/2024, the PC was driving on the intersection and was side swiped by OD, causing PC to veer off the road & down a hill, crashing into a tree. Police responded and OD gave the police false IN info. It was found that OD had no active IN.The PC was airlifted to hospital where they they were treated for 4 broken bones, lacerations to the face and a concussion. The PC has no UM coverage. Can we sign?
What is no? If there is no IN to go after, we cannot assist.
List three examples of an empathy statement.
What is "I'm so sorry to hear that?"
What is "Oh my goodness, I couldn't imagine?"
What is "That sounds scary. I'm glad it wasn't worse then what it was?"
(Or Similar)
PC was walking into a complex and stated there were stairs that were broken. The complex maintenance came out and were in the process of fixing the stairs. PC continued to use the stairs and fell. There are other entrances to the complex. Can we sign?
What is NO? TD There were other entrances to the complex and PC was aware of the steps having issues.
If a PC was whisked away by EMS to ER before being able to give a statement to the Police and was charged at fault, can we sign?
What is No? Unless SI or DUI if PC is initially charged at fault we would TD
What is the downside of not getting an atty and doing everything alone?
What is you are your own private investigator (just like right now searching for police reports, insurance carriers, and other leg work?)
PC was involved in MVA on 4/5/2025. PC was taken to Dallas TX ER via EMS after incident and stated that he is unsure how the accident happened, but that he was hit in the side of his vehicle by a semi truck. PC stated he obtained a copy of the PR and was charged at fault. He is not satisfied with his Current attorney and wants to change. He was in hospital for 2 days due to severe back pain. Can we sign?
What is No? TD PC charged at fault no SI or DUI TX case with prior attorney
What is an effective way to ask for a Broadly review?
What is "It was my pleasure to provide you with a five-star experience today. Would you say I was able to accomplish my goal? Thank you, Do I have permission to send you a link to give me a five-star review? Thank you, I do appreciate that. Every five star review we get we will donate to the Children's Medical Center?"